Troubleshooting Guide - HemoCue Glucose 201 RT Manuel D'utilisation

Troubleshooting Guide

GB
If you are unable to resolve a problem by following this Troubleshooting Guide, please contact your local distributor or HemoCue AB.
The analyzer has no serviceable parts. Note! Do not open the cover of the analyzer. The warranty is voided if the analyzer has been opened.
Symptom
The analyzer shows an error
code.
E00
E01–E05
E06
E07
E08
E09–E30
Explanation
May be a temporary fault
No stable endpoint of the measurement is found
within the time range.
1. The cuvette is faulty.
2. The circuit board is out of order.
1. Dirty optronic unit or faulty electronic or
optronic unit.
1. Unstable blank value. The analyzer might be
cold.
1. The battery power is too low.
The absorbance is too high
1. Light blocking item in the cuvette holder.
1. Dirty optronic unit or faulty electronic or
optronic unit.
Action
Turn off the analyzer and turn it on again after 30 seconds. Take
a new microcuvette and repeat the measurement. If the problem
continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The analyzer needs service. Contact your local distributor.
1a. Turn off the analyzer and clean the optronic unit as descri-
bed in the maintance section.
1b. The analyzer needs service. Contact your local distributor.
1. Turn off the analyzer and allow it to reach room tempera-
ture. If the problem continues, the analyzer needs service.
Contact your local distributor.
1a. The batteries need to be replaced. Turn off the analyzer
and replace the batteries, 4 type R6 or AA, 1.5 V.
1b. Use the power adapter
1a. Check that the analyzer and microcuvettes are being used
according to the HemoCue Glucose 201 RT operating
manual and the package insert.
1b. The analyzer needs service. Contact your local distributor.
1a. Turn off the analyzer and clean the optronic unit as descri-
bed in the maintance section.
1b. The analyzer needs service. Contact your local distributor.
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