Troubleshooting Guide - HemoCue Hb 201+ Manuel D'utilisation

Troubleshooting Guide

US
If you are unable to resolve the problem by following this Troubleshooting Guide,
please contact HemoCue, Inc. The analyzer has no serviceable parts.
Symptom
The analyzer shows an error code.
E00
E01–E05
E06
E07
E08
E09 – E30
Explanation
May be a temporary fault
No stable endpoint is found within the time range.
1. The cuvette is faulty.
2. The circuit board is out of order.
1. Dirty optronic unit or faulty electronic or optronic
unit
1. Unstable blank value The analyzer might be cold.
1. The battery power is too low.
The absorbance is too high.
1. An item is blocking the light in the cuvette holder.
1. Dirty optronic unit or faulty electronic or optronic
unit
Action
Turn off the analyzer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The analyzer needs service. Contact HemoCue, Inc.
1a. Turn off the analyzer and clean the optronic unit
as descriped in the maintance section.
1b. The analyzer needs service. Contact HemoCue, Inc.
1. Turn off the analyzer and allow it to reach room
temperature. If the problem continues, the analyzer
needs service. Contact HemoCue, Inc.
1a. The batteries need to be replaced. Turn off the analyzer
and replace the batteries, 4 type AA.
1b. Use the power adapter.
1a. Check that the analyzer and microcuvettes are being
used according to the HemoCue Hb 201
manual and instructions for use.
1b. The analyzer needs service. Contact HemoCue, Inc.
1a. Turn off the analyzer and clean the optronic unit
as described in the maintance section.
1b. The analyzer needs service. Contact HemoCue, Inc.
20
+
operating