Troubleshooting; Scanner Does Not Work After Installation - HP Scanjet N6010 Guide D'installation

5

Troubleshooting

Scanner does not work after installation

If the scanner does not work after installation, you might see one of the following
messages displayed on the computer:
● The scanner could not be initialized.
● The scanner could not be found.
● An internal error has occurred.
● The computer cannot communicate with the scanner.
Try the following to fix the problem:
Step 1. Check the cables
Verify that the cable connections are in working order.
Power supply
The power supply has an attached cable that plugs into the back of the scanner. The
connector on the end of this cable has a green LED that is on when the power supply is
functioning correctly.
The power supply also has an AC cable that is connected to the power supply on one
end and plugged into a power outlet or surge protector on the other end.
The power cable is connected between the scanner and a power outlet.
1. Check that the power rocker switch is in the on position.
2. Check that the green LED on the power supply cable connector is on.
3. If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the AC cable is plugged into.
4. If power is available to the power outlet or surge protector but the green LED is still
not on, the power supply might be defective. Contact HP Support for assistance.
USB cable
If the scanner has lost its USB connection, the Error LED is lit with a steady amber light.
Try the following:
18 HP Scanjet N6010 Sheetfeed Document Scanner