Warranty And Repair Information - Dogtra YS300 Notice D'utilisation

4. How do I get it repaired and get information about dogtra
Anti-Bark Collar?
Most repairs can be completed within 48 hours after we receive
your unit, as long as all needed parts are in stock. Some repairs,
however, will require additional work time. For any questions
concerning your Dogtra products call us +33 (0)1 30 62 65 65.
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WARRANTY AND REPAIR
INFORMATION
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTYfor the products sold by Dogtra-Europe and its authorized distributors/
retailers. The warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ
CLiQ are not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra- Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground service)
the shipping cost back to
the customer. Any expedited shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and
Shipping fees incurred are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the 175NCP, 180NCP,
200NCP, 400NCP, 410NCP Series, and DOGTRA Series, and the Water Resistant
Receivers of the RRS, RRD, and RR Deluxe, will not be covered. All replacement
costs for either the transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work. Battery replacement by the customer during the
warranty period is not recommended. If the customer chooses to replace the batteries,
any damage to the unit during the change-out by the owner will void the warranty. The
removal of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
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