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PROBLEMS - CAUSES - SOLUTIONS
Problems
The machine does not turn on
Coff ee is not hot enough
No hot water or steam is
dispensed
Coff ee has little foam
The machine takes a long time to
warm up or the amount of water
dispensed from the spout is too
little.
The Brew Group does not come
out.
Coff ee is not brewed
Coff ee is brewed slowly
Coff ee leaks out of the dispensing
spout
Please contact an Authorized Service Centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
Causes
The machine is not connected to the
power supply.
The service door is open.
The cups are cold.
The hole of the steam spout is clogged.
The coff ee blend is unsuitable, the coff ee
is not freshly roasted or the grind is too
coarse.
The machine's circuit is obstructed by
limescale.
The Brew Group is out of place.
The grounds drawer is inserted.
There is no water.
The Brew Group is dirty.
The circuit is not primed.
The coff ee is too fi ne.
The circuit is not primed.
The Brew Group is dirty.
The dispensing spout is in a wrong
position.
The dispensing spout is clogged.
Solutions
Connect the machine to the power supply.
Close the service door.
Warm the cups.
Clean the hole of the steam spout using a pin.
Change coff ee blend or adjust the grind (section 5).
Descale the machine.
Turn on the machine. Close the service door.
The Brew Group is automatically placed in the
correct position.
Remove the grounds drawer before removing
the Brew Group.
Fill the water tank and prime the circuit again
(section 4.3).
Clean the Brew Group (section 9.1).
Prime the circuit again (section 4.3).
Change coff ee blend or adjust the grind
(section 5).
Prime the circuit again (section 4.3).
Clean the Brew Group (section 9.1).
Replace the dispensing spout in its correct
position.
Clean the dispensing spout and its holes.
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