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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
-
ake sure the receiver collar is turned on.
- e sure the strap is on the dog tight enough so that both
contact points are touching the dog's skin.
- he contact points may be too short or your dog's thick or
long coat. o place an order or longer contact points, please
contact Dogtra or a Dogtra dealer. I you are already using
longer contact points, you may need to trim the hair on the
dog's neck, so that both contact points are touching the dog's skin.
- he intensity level may be too low or your dog. Increase the
stimulation until your dog responds.
2. My YS600 is not holding a charge.
- he charging pin may be damaged. A metal pin inside the
charging port should stand straight up and rm in the center. I
the pin is wobbly, broken or missing, you will need to send the
unit in to the repairs department.
- he charging port must be clean prior to charging, clean out
any dirt with a cotton swab and some rubbing alcohol. I your
dog was in salt-water, be sure to rinse the receiver and charging
port with clean water.
- or Dogtra units over two years old rom the purchase
date, the batteries may need to be replaced. You can replace
them yoursel by contacting Dogtra or a replacement
battery. Damages incurred to the unit due to improper battery
installations are not covered under the warranty. Dogtra
strongly recommends sending the unit in or inspection.
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3. My dog has skin irritation.
- his may be due to an improper t. I your dog exhibits signs
o skin irritation, consult with a veterinarian. nce the dog's
skin returns to a normal condition, continue to use the collar
and check your dog's neck each time you use the unit.
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