Troubleshooting - Pit Boss Pb1300Ps4 Manuel D'instructions

TROUBLESHOOTING

Proper cleaning, maintenance, and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No power lights on Not connected to power
the control board source
Fuse blown on the control
board
Faulty control board
Fire in burn pot Start-up temperature is set
will not light too low
Auger not primed
Igniter not installed
correctly
Grill will not achieve Insufficient air flow through
or maintain stable burn pot
temperature
Removable burn pot not
installed properly
Lack of fuel, poor fuel
quality, obstruction in feed
system
Grill probe (sensor)
The grill temperature at P Setting is too low
low temp is still too hot
Actual temperature will Grill Probe dirty
not adjust
Grill produces excess or Grease build-up
discolored smoke, food is
Hardwood pellet quality
discolored from smoke
Burn pot is blocked
Insufficient air intake for fan
PIT BOSS® GRILLS
SOLUTION
Ensure unit is plugged into a working power source. Ensure a minimum 10 amp
service. Ensure all wire connections are firmly connected and dry.
Remove the four screws holding the control board in place. Carefully pull the
control board forward to inspect the backside. Check the fuse for a broken
wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Check your start-up temperature. If set too low, the igniter will have difficulty
lighting the pellets. We recommend setting no lower than 225°F (107°C), as the
auger will feed enough pellets to ignite a fire in the burn pot.
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Remove cooking components from the main barrel. Visually confirm that the
igniter is flush with the igniter tube. If not operating properly, call Customer
Care for assistance or a replacement part.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air
intake is not blocked. Follow Care and Maintenance instructions if dirty. Check
auger motor to confirm operation, and ensure there is no blockage in the
auger tube. Once all the above steps have been done, start the grill and wait
for 10 minutes. Check that the flame produced is bright and vibrant.
Check underneath the grill barrel to verify placement of the removable burn
pot from under the grill barrel has a good seal. Follow Care and Maintenance
instructions for ash build-up, proper fastening of the buckle latch, and correct
installation. Contact Customer Care for a replacement part if damaged.
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of hardwood pellets be poor, or the length of the pellets too long,
this may cause an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions.
Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions
if dirty. Contact Customer Care for a replacement part if damaged.
Adjust the P Setting from within the Settings. Increase the P Setting to in-
crease the pause time between each feeding of pellets to the burn pot. This is
often the case in warmer or hot environments that want to hot smoke but the
ambient outdoor temperature would amplify the cooking temperature inside
the grill. Be sure to only increase the P Setting slowly, as raising it too high or
too quickly may cause the fire to die out completely.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty.
Follow Care and Maintenance instructions.
Remove moist hardwood pellets from hopper. Follow Care and Maintenance
instructions to clean out. Replace with dry hardwood pellets.
Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Check fan. Ensure it is clean, working properly, and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
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PROBLEM CAUSE
Frequent flare-ups Cooking temperature
Grease build-up on cooking
components
ERH Malfunction The unit has overheated,
possibly due to grease fire
or excess fuel.
ERP Malfunction Grill probe wire not making
connection.
Grill Probe is broken
ERL Malfunction Grill fails to perform
start-up cycle.
Auger Malfunction Auger motor is jammed, not
making connection
Igniter Malfunction Igniter is not working
properly, not making a
connection
Igniter failure
Fan Malfunction Fan is not working properly,
not making a connection
Pellet Malfunction Lack Of Fuel, Poor Fuel
Quality, Grill will not stay lit
WWW.PITBOSS-GRILLS.COM
SOLUTION
Attempt cooking at a lower temperature. Grease does have a flash point. Keep
the temperature under 176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
Press and hold the Power Button for three seconds to turn the unit off, and al-
low grill to cool. Follow Care and Maintenance instructions. After maintenance,
remove pellets, and confirm positioning of all component parts. Once cooled,
press the Power Button to turn the unit on, then select desired temperature. If
error code still displayed, contact Customer Care.
Remove the access panel and check for any damage to the Grill Probe wires.
Disconnect and reconnect the Grill Probe connectors to the Control Board.
Grill Probe need to be replaced. Contact Customer Care for a replacement.
Check proper positioning of cooking components. Check hopper for sufficient
fuel or if there is an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions. Check Grill Probe (Sensor) to confirm if
actual temperature is correct and accurate. Follow Care and Maintenance in-
structions if dirty. Check igniter positioning and that it is heating up properly.
In extreme cold, the grill may require a second start. Turn grill off, wait, then
turn on again. Check fan. Ensure it is working properly. Follow Care and Main-
tenance instructions if dirty.
Remove cooking components from the main barrel. Turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pel-
lets into the burn pot. Disconnect and reconnect the Auger Motor connector to
the Control Board. If not operating properly, call Customer Care for assistance
or a replacement part.
Remove cooking components from the main barrel. Turn the unit on and
inspect the igniter. Visually confirm that the igniter is working by placing your
hand above the burn pot and feeling for heat. Visually confirm that the igniter
is aligned with the hole in the burn pot, and open to light the pellets. Discon-
nect and reconnect the Igniter connector to the Control Board. If not operating
properly, call Customer Care for assistance or a replacement part.
Igniter needs to be replaced. Contact Customer Care for replacement part.
Check fan. Ensure it is working properly and air intake is not blocked. Remove
access panel (see Electric Wire Diagram for diagram), and check for any
damage to the fan wires. Disconnect and reconnect the Fan connector to the
Control Board. Follow Care and Maintenance instructions if fan blades are dirty.
Check hopper to check that fuel level is sufficient and replenish if low. Should
the quality of Hardwood pellets be poor, or the length of the pellets too long,
this may cause an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions.
19 PIT BOSS® GRILLS