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WARRANTY AND SERVICE INFORMATION
HOW TO MAKE A WARRANTY CLAIM FOR THE ASCEND X3
TREADMILL
At Ascend, we prioritize your satisfaction and aim to resolve any issues you may encounter with our
products promptly. If you believe your Ascend X3 Treadmill has a defect covered under warranty,
please follow the steps below to initiate a warranty claim:
Step 1: Gather Necessary Information
• Proof of Purchase: Make sure you have a copy of your purchase receipt or invoice. This will help us
verify the purchase date and determine warranty eligibility.
• Product Details: Note down the SKU (WWP-Natural-01) and the barcode number (616054940683)
of your treadmill.
Step 2: Document the Issue
For external imperfections:
1. Take clear, well-lit photographs of the damaged part of the treadmill.
2. If the shipping box in which the treadmill arrived is damaged, please photograph each side of the
box as it was received at your residence.
3. Ensure the photos are in high resolution and illustrate the problem in detail.
For functional issues or noises:
1. Record a clear video of the treadmill while it exhibits the issue. Ensure minimal background noise.
2. If the treadmill is making an unusual sound, try to focus the video on the area from which the sound
appears to originate.
3. Videos should not exceed one minute but should adequately convey the problem.
Step 3: Contact Ascend Customer Support
1. Contact us via email at hello@movewithascend.com or call us at +1-855-905-3486.
2. In your email, please provide:
• A brief description of the issue.
• The photos or video documenting the problem.
• A copy of your proof of purchase.
• Your contact details: Name, address, phone number, and preferred contact time.
Step 4: Await a Response Our customer support team will review the provided details and contact you
within a specific timeframe, within 48 business hours. We may request additional information if necessary.
Step 5: Resolution Once we've reviewed your claim, we will provide guidance on the next steps. This
could involve troubleshooting, providing replacement parts, or offering other solutions based on the
nature of the problem.
Tips for a Smooth Warranty Claim Process:
1. Ensure your photos and videos are clear. Blurry or dark images can delay the claims process.
2. Respond promptly to any requests for additional information from our support team.
3. Keep your rowing machine and its packaging until the warranty claim is resolved.
Thank you for choosing Ascend. We are here to ensure your fitness journey is smooth and satisfying.
ASCEND X3 PREMIUM FOLDABLE TREADMILL
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