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WARRANTY AND SERVICE INFORMATION
Thank you for choosing Ascend. We take great pride in the quality and craftsmanship of our gym
equipment, and we are committed to providing you with products that meet the highest standards.
To ensure your satisfaction and peace of mind, we offer the following Limited Warranty Policy ("the
Policy") for a period of one year from the date of purchase.
Warranty Coverage:
Ascend warrants that the gym equipment purchased from our company will be free from defects in
materials and workmanship under normal use and service.
This warranty covers the following components and aspects of the gym equipment:
a) Structural integrity of the frame, including welds and construction.
Mechanical parts, such as cables, pulleys, bearings, and weight stacks.
Electronic components, including control panels, sensors, and displays.
Upholstery and padding, excluding normal wear and tear.
Functional performance of the equipment, including movement and range of motion.
This warranty is valid only for the original purchaser of the gym equipment and is non-transferable.
The warranty is limited to repair or replacement of parts, at our discretion, and does not cover any
other expenses such as transportation costs, installation, or labor charges.
In the event that a particular component or aspect is no longer available or has been discontinued,
Ascend reserves the right to provide an equivalent replacement or alternative solution.
Exclusions:
This warranty does not cover damage or defects resulting from:
Misuse, abuse, improper handling, or negligent use of the equipment, including but not limited
to dropping weights, exceeding weight capacity, or using the equipment for purposes it was not
designed for.
Failure to follow the instructions, warnings, or guidelines provided by Ascend regarding installation,
assembly, maintenance, or use of the equipment.
Unauthorized modifications, alterations, or repairs made to the equipment without prior written
authorization from Ascend.
Failure to properly maintain or service the equipment, including regular cleaning, lubrication, and
inspection.
Use of the equipment in a commercial or institutional setting, unless explicitly specified for commer-
cial use in the product description or purchase agreement.
Normal wear and tear, including but not limited to scratches, dents, cosmetic damage, or fading of
colors that do not affect the functionality or structural integrity of the equipment.
Acts of nature, accidents, fire, water damage, electrical surges, power fluctuations, or any other
external causes beyond our control.
Improper storage or environmental conditions, such as exposure to extreme temperatures, humidity,
or direct sunlight.
Inadequate flooring or surface beneath the equipment, leading to damage or instability.
Damage caused during shipping or transportation, unless reported within 48 hours of delivery and
documented with supporting evidence.
Any damage or injury resulting from the use of the equipment in conjunction with accessories,
attachments, or components not supplied or recommended by Ascend.
This warranty specifically excludes any incidental or consequential damages resulting from the use
or inability to use the gym equipment, including but not limited to loss of profits, personal injury, or
property damage.
Ascend reserves the right to deny warranty claims if the exclusion criteria are deemed to apply or if
there is evidence of misuse, abuse, or failure to comply with the terms of this warranty.
General Warranty Claims Procedure:
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ASCEND X3 PREMIUM FOLDABLE TREADMILL
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