Dogtra ARC800 FREE PLUS Guide D'utilisation page 48

- The battery may be low, so check the LED light for
battery life.
- If you have a full charge and you have done all of
the above, your unit may need to be serviced. Please
contact customer service at info@dogtra-europe.
com or +33 (0)1 30 62 65 65.
3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at +33 (0)1 30 62 65
65 or go to www.dogtra-europe.com.
- The range indicated on the unit's box is for flat
terrain. Heavy brush, trees, hills, or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head, and/or
try moving to higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal building, and
radio towers. For best results, operate away from
these structures.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port needs to
be looked at. If you suspect your charger/splitter is
not functioning properly, please contact customer
service at info@dogtra-europe.com or call us at
+33 (0)1 30 62 65 65. You can send in your charging
units to have us inspect them.
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- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is wobbling,
broken, or missing, you will need to send the unit in
to the Repair Department. The charging port must
be clean prior to charging; clean the dirt out with a
cotton swab and some rubbing alcohol. If the dog
is in salt-water, be sure to rinse the receiver and
charging port with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may need to be
replaced. You can replace them yourself by
contacting Dogtra. But, damages incurred to the unit
due to improper battery installation are not covered
under any warranty and any other unauthorized
servicing or tampering with the unit voids the
warranty. This will be up to the user's discretion.
If you are still having problems after replacing the
batteries, Dogtra strongly recommends sending the
unit in for inspection.
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