Hp Customer Care By Phone - HP deskjet 990c Guide De Référence Rapide

hp customer care by phone

HP provides telephone support free of
charge during the printer's phone
support period. (Standard phone
company charges do apply, however.)
The list below shows the phone support
period for your region.
free phone support period
region
North America—
Including Canada
Asia Pacific
Europe
Latin America
* Standard phone company charges apply.
before placing a call
Before placing a call for help, try these
other free support options:
• quick help
• quick start poster
• HP customer care e-support
• HP customer care audio tips (if you
are in the U.S.). Solutions to
commonly asked HP Deskjet printer
questions are provided when you
phone our toll-free automated support
line at (877) 283-4684.
phone support*
1 year
1 year
30 days
1 year
If you cannot solve the problem using
these resources, call an HP customer
care service technician while you are in
front of your computer and printer. For
faster service, please be prepared to
provide information about the steps you
have taken to solve the problem.
In addition, HP needs the following
information to assist you:
• The printer's model number (the label
is on the front of the printer)
• The printer's serial number (the label
is on the bottom of the printer)
• The computer's operating system
• The version of the printer driver (also
referred to as the printer software)
• Messages displayed around the time
the situation occurred
• Answers to these questions:
Has this situation happened before?
–
Can you re-create it?
When did this happen? Did you
–
add any new hardware or software
around the time this situation
began?
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