HP deskjet 990c Guide De Référence Rapide page 18

what is the problem?
The printer software did not
install correctly.
• There may be a conflict with your
virus protection program
• There may be a conflict with another
software program
• There may be a conflict with a
peripheral device connected to your
printer
to solve the problem...
Uninstall your printer software.
For Windows 95, 98, Me, NT 4.0,
and 2000:
1. Click Start > Programs
>
deskjet 9xx series hp deskjet
9xx series uninstall .
2. Follow the directions that
appear on your computer
screen.
• Close any software programs (including virus
protection programs) that are running.
• Disconnect any peripheral devices that use a
parallel printer cable (such as a scanner or tape
backup system).
Reinstall the printer software. See the quick start
poster.
If you are still having problems with the software
installation, contact HP customer care. See
"contacting hp customer care".
possible causes...
For Windows 3.1x:
1. Open the
> hp
program group.
Double-click the hp deskjet
2.
9xx series
Follow the instructions that
3.
appear on your computer
screen.
hp deskjet 9xx series
Uninstall icon.
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