Service; Before Calling Service; Troubleshooting Chart - Thermador M271E Série Guide D'utilisation Et D'entretien

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Before Calling Service

Troubleshooting Chart

Oven Problem
Oven door is locked and will not open,
even after cooling.
Oven is not heating.
Oven is not cooking evenly.
Baking results are not as expected.
Food takes longer to cook than expected.
Food is overcooked.
Convection Bake/True Convection results
are not as expected.
Oven light is not working properly.
Oven light does not turn off.
Oven is not self-cleaning properly.
Clock and timer are not working properly.
"E" and a number appears in display and
control beeps.
With a new oven there is a strong odor
when oven is turned on.
Control does not react when a key is
touched.
Fan is running during modes that do not
use convection
Possible Causes and Suggested Solutions
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions. Adjust oven calibra-
tion if necessary. See "Oven Temperature Offset" under "User Settings".
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "User Settings".
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "User Settings".
The oven temperature must be manually reduced by 25 ºF. Refer to cooking
charts and tips for rack positions, cooking times and pan selection. Adjust
oven calibration if necessary. See "Oven Temperature Offset" under "User
Settings".
Replace or reinsert the light bulb if loose or defective. Touching the bulb with
fingers may cause the bulb to burn out.
Check for obstruction in oven door. Check to see if hinge is bent.
Allow the oven to cool before running self-clean. Always wipe out loose soils
or heavy spillovers before running self-clean. If oven is badly soiled, set
oven for the maximum self-clean time.
Make sure there is electrical power to oven.
This is a fault code. Follow the instructions in the display.
If the code remains or there are no instructions in the display, press INFO to
display more information (if applicable) and to turn off the beep.
If the code is still displayed, write down the fault code number, turn off the
oven, and call Service.
This is normal with a new oven and will disappear after a few uses. Operat-
ing the self-clean cycle also "burns-off" the smell more quickly.
Be sure that surface is clean and dry. Touch the center of the touch key. Use
the flat part of your finger.
On some models, the convection fan runs while the oven is preheating. This
is normal.
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