Troubleshooting Support; General Information - Duravit Sensowash I Notice D'utilisation

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Troubleshooting support

7.1

General information

What to do if there is an issue:
> Switch the product off and then on again.
> Follow the instructions below.
> If the product still does not work properly, contact help@duravit.com.
> Have the article number at hand. The article number can be found in the Techni-
cal Data at the end of the user manual, on the packaging label, on the product
label and in the app.
[}App] Menu – Device guide – Device management – Device information
7.2 Troubleshooting support
Problem
LED display (seat unit)
The LED display
flashes (red, green)
or a beep sounds.
The LED display
flashes orange.
General problems
Product does not
work.
Water is leaking out.
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Potential cause
Malfunction
Descaling is necessary.
The product is switched
off (LED display is off).
The product is in standby
mode (LED display lights
up red).
Leakage
Solution
> Switch off the product.
> Disconnect the power
supply.
> Close the stop valve to
interrupt the water supply.
> Contact help@duravit.com.
> Descale the product.
> Press Power button once, to
deactivate the flashing.
> Switch on or plug in the
product.
> Activate the product.
> Switch off the product.
> Disconnect the power
supply.
> Close the stop valve to
interrupt the water supply.