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15 Troubleshooting
The following table shows fault symptoms and describes
remedial measures in the event of your product failing to
work properly. If you cannot localise and rectify the prob-
lem with this, please contact your service workshop.
Fault
The
product
cannot
started.
Product
runs
unsteadily
and vibrates heavily.
Motor does not run.
The discharge of grass clip-
pings is untidy
16 Warranty conditions -
Scheppach 20V IXES series
Revision date 25/04/2024
Dear customer,
our products are subject to strict quality checks. However,
if a product does not function perfectly, we deeply regret
this and ask that you contact our customer service at the
address specified below. We will also be glad to assist
you by telephone via the service number. The following
information is intended to help you to process and settle
your claim without any problems.
For the assertion of warranty claims, the following ap-
plies:
1. The warranty conditions govern our additional man-
ufacturer warranty services for purchasers (private
end consumers) of new products. The statutory war-
ranty claims are not affected by this warranty. This is
the responsibility of the dealer who you purchased the
product from.
2. The manufacturer's warranty only covers defects in
a new product purchased by you that are due to a ma-
terial or manufacturing defect. If material or manufac-
turing defects occur during the warranty period, the
manufacturer as guarantor shall provide one of the fol-
lowing services of its choice under this warranty:
– Free repair of the goods
– Free replacement of the goods with an item of
equal value (if necessary also replacement with a
successor model if the original goods are no lon-
ger available).
Replaced products or parts shall become our proper-
ty. Please note that our products were not designed
for commercial, trade or professional use. A warranty
claim is therefore not valid if the product has been
32 | GB
Possible cause
be
The battery power is too weak.
The battery is not properly inserted. Push the battery into the battery mount. The battery
On/off switch defective.
Motor defective.
Quick-clamp lever loose.
Blade fasteners are loose.
Blade is unbalanced.
Safety bar not pulled.
Safety key not inserted and turned. Insert and turn the safety key.
Motor defective.
Cutting height is too low.
Blade is worn.
Grass collection basket clogged.
www.scheppach.com
Remedy
Charge the battery.
clicks into place audibly.
Please contact our service department.
Check quick-clamp lever.
Check blade fasteners.
Replace blade.
Pull the safety bar.
Contact authorised customer service.
Adjusting the cutting height.
Replace blades.
Empty the grass collection basket or remove the
blockage.
used in commercial, trade or industrial operations
within the warranty period or has been subjected to
equivalent stress.
3. The following are excluded from our warranty ser-
vices:
– Damage to the product which was caused by non-
observance of the assembly instructions, improper
installation, non-observance of the operating in-
structions (e.g. connection to an incorrect mains
voltage or type of current) or the maintenance and
safety regulations or use of the product in unsuit-
able environmental conditions as well as by insuffi-
cient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the prod-
uct or using non-approved tools and accessories),
penetration of foreign bodies into the product
(such as sand, stones or dust), transport damage,
use of force or external influences (such as dam-
age caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational) or
other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
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