Ascend WOODEN WALKING PAD Manuel D'utilisation page 34

SERVICE INFORMATION
HOW TO MAKE A WARRANTY CLAIM FOR THE ASCEND WOODEN
WALKING PAD
At Ascend, we prioritize your satisfaction and aim to resolve any issues you may encounter with our
products promptly. If you believe your Ascend Wooden Walking Pad has a defect covered under warranty,
please follow the steps below to initiate a warranty claim:
Step 1: Gather Necessary Information
Proof of Purchase: Ensure you have a copy of your purchase receipt or invoice. This will help us verify
the purchase date and determine warranty eligibility.
Product Details: Note down the SKU (WWP-Natural-01) and the barcode number (616054940683)
of your walking pad.
Step 2: Document the Issue
For External Imperfections:
1. Take clear, well-lit photographs of the damaged part of the walking pad.
2. If the shipping box in which the walking pad arrived is damaged, please photograph each side of the
box as it was received at your residence.
3. Ensure the photos are high-resolution and capture the issue in detail.
For Functional Issues or Noises:
1. Record a clear video of the walking pad while it's exhibiting the problem. Ensure there's minimal
background noise.
2. If the walking pad is making an unusual sound, try to focus the video on the area where the sound
seems to be originating.
3. Videos should be no longer than 1 minute but should adequately capture the issue.
Step 3: Contact Ascend Customer Support
1. Reach out to us via email at hello@movewithascend.com or call us at +1-855-905-3486.
2. In your email, please include:
• A brief description of the issue.
• The photos or video documenting the problem.
• A copy of your proof of purchase.
• Your contact details: Name, address, phone number, and preferred time of contact.
Step 4: Await Response
Our dedicated customer support team will review the details provided and get back to you within [specif-
ic time frame, e.g., "48 hours"].
We may ask for additional information if necessary.
WARRANTY AND
ASCEND WOODEN WALKING PAD
34