Ascend WOODEN WALKING PAD Manuel D'utilisation page 31

WARRANTY AND
SERVICE INFORMATION
direct sunlight.
Inadequate flooring or surface beneath the equipment, leading to damage or instability.
Damage caused during shipping or transportation, unless reported within 48 hours of delivery and
documented with supporting evidence.
Any damage or injury resulting from the use of the equipment in conjunction with accessories, attach-
ments, or components not supplied or recommended by Ascend.
This warranty specifically excludes any incidental or consequential damages resulting from the use or
inability to use the gym equipment, including but not limited to loss of profits, personal injury, or property
damage.
Ascend reserves the right to deny warranty claims if the exclusion criteria are deemed to apply or if there
is evidence of misuse, abuse, or failure to comply with the terms of this warranty.
General Warranty Claims Procedure:
In the event that you discover a defect covered under this warranty, you must notify Ascend within 30
days of discovering the defect.
To make a warranty claim, please follow these steps:
Contact our customer service department at hello@movewithascend.com to initiate the claim process.
Provide your contact information, proof of purchase, and a detailed description of the defect or problem.
If requested, provide clear photographs or videos illustrating the issue, showcasing the defect or
malfunctioning part.
Ascend may require additional information or documentation to assess the claim accurately. Please
cooperate and provide any requested information promptly.
If necessary, Ascend may arrange for an authorized representative to inspect the equipment or request
the return of the defective part or product for further evaluation.
Upon review and confirmation of a valid warranty claim, Ascend will, at its option:
Provide detailed instructions for self-repair, including any necessary replacement parts and guidance.
Dispatch a technician or authorized service provider to repair the equipment on-site, if feasible.
Arrange for the shipment of replacement parts to the customer for self-repair, if applicable.
Arrange for the return of the defective part or product and provide a replacement or repaired item, at our
discretion.
If the defect is confirmed to be covered under this warranty, Ascend will bear the reasonable shipping
costs associated with warranty repairs or replacements. However, any costs incurred for shipping the
equipment or parts to Ascend shall be the responsibility of the customer.
It is important to note that warranty claims must be made directly to Ascend. Unauthorized repairs or
modifications made by third parties may void the warranty.
Limitations of Liability:
In no event shall Ascend or its officers, directors, employees, agents, suppliers, distributors, or authorized
service providers be liable for any indirect, incidental, consequential, special, punitive, or exemplary
damages, including but not limited to:
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ASCEND WOODEN WALKING PAD