Dogtra PATHFINDER2 Serie Guide D'utilisation page 49

WARRANTY AND REPAIR INFORMATION
LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar, iQ CLiQ and
BALL TRAINER are not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground
service) the shipping cost back to the customer. Any expedited shipping service
will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees,
and Shipping fees incurred are the customer's responsibility. Labor fees will be
variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty.
We strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the Dogtra 175NCP,
180NCP, 200NCP, 400NCP, 410NCP, iQ PLUS, iQ CLiQ and BALL TRAINER and
the Water Resistant Receivers of the RRS, RRD, RR Deluxe and BALL TRAINER,
will not be covered. All replacement costs for either the transmitter or receiver
will be the owner's responsibility. The warranty does not cover failure resulting
from damage, abuse or loss of parts. The warranty is void if the unit has been
altered or an unauthorized person has damaged the unit while attempting repair
work. Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage to
the unit during the change-out by the owner will void the warranty. The removal
of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will
include parts, labor and shipping. The owner will be informed about the repair
costs before the product is repaired. Write a note briefly explaining the problem.
Include your name, address, city/zip code, phone number and email address.
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Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in
the Owner's Manual and contact customer service by phone at +33 (0)1 30 62
65 65 or by email at info@dogtra-europe.com, for technical support, before
sending it to Dogtra-Europe for Service.
The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe is not responsible for units damaged
or lost in transition to Dogtra. Dogtra-Europe is not responsible for loss of
training time or inconvenience while the unit is in for repair work. Dogtra-
Europe does not provide loaner units or any form of compensation during the
repair period. A copy of the sales receipt showing the purchase date is required
before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number,
and email address. If the repair costs are not covered under warranty, we
will call you for payment information and authorization. For any questions
concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at
sav@ dogtra-europe.com.
Send repair units to:
Dogtra-Europe
12-14 Rue Augustin Fresnel, 78310 Coignieères, France
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
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