After Sales Policy - JOBOBIKE Be Electric Manuel Du Propriétaire

After Sales Policy

Return policy
Should your purchased Jobobike model not meet your needs (such as the size of the bike not being suitable for you) you can return it
back to us within 14 days from the delivery date. When returning your ebike, please mind that it must be re-sent in the original box
and be in the exact same condition in which it was sent (it cannot be scratched, dirty, etc.). Once we make sure that the bike is in
perfect condition, and that all the accessories are returned with it, we will refund the full cost of the purchase. This is according to
the EU Consumer Rights directive.
Technical support
If you have any technical problems with your e-bike, please fill out the contact form on our website www.jobobike.pl and specify the
technical issue. We will contact you regarding your issue with the bike as soon as possible. Should it be a small technical issue (such
as changing parts in your bike) and you will be able to fix it yourself, we will send you replacement parts and assist you by phone or
email.
If the issue is more severe and your e-bike will need additional help, we will help you with finding a local service center (or you can
choose a service center of your own preference) to avoid shipping your Jobobike back to us. We can refund all the costs related to
the repair but please contact us before so we can identify your problem with the bike and accept repair costs in advance.
Guarantee
The rights and claims arising from this warranty are in addition to your statutory rights.
As a matter of principle, we grant a warranty of 24 months from the date of purchase within the EU for all our products. Bike
components are warranted to be free from manufacturer defects in materials and/or workmanship. The battery warranty does not
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