Troubleshooting Guide - Unitron Moxi Kiss Guide

Troubleshooting guide

Cause
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom shells/domes
blocked with ear wax
Plugged microphone
opening
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Possible remedy
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+) side
up
Clean custom shells/ domes.
See "Cleaning your hearing
aids. " Consult your hearing
healthcare professional
Consult your hearing
healthcare professional
Cause
Not loud enough
Low volume
Low battery
Custom shells/domes not
inserted properly
Change in hearing
Custom shells/domes
blocked with ear wax
Plugged microphone
opening
Possible remedy
Turn up volume; see hearing
healthcare professional for
models without a volume
control or if problem persists
Replace battery
See "Putting your hearing
aids on your ears. " Reinsert
carefully
Consult your hearing
healthcare professional
Clean custom shells/domes.
See "Cleaning your hearing
aids. " Consult your hearing
healthcare professional
Consult your hearing
healthcare professional
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