Troubleshooting Guide - Unitron Passport BTE Guide D'utilisation

Troubleshooting Guide

CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Turn on
• Low/dead battery • Replace battery
• Poor battery contact • Consult your hearing healthcare professional
• Battery upside down • Insert battery plus (+) side up
• Earmolds/slim tubes/
• Clean earmolds/domes. See "Cleaning your
domes blocked with Hearing Instruments". Use cleaning pin to
ear wax dislodge ear wax in slim tubes. Consult your
hearing healthcare professional.
• Plugged microphone
• Consult your hearing healthcare
protector professional
Not loud enough
• Low volume • Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Low battery
• Replace battery
• Earmolds/slim tubes/ • See "Putting Your Hearing Instruments on
domes not inserted Your Ears". Reinsert carefully.
properly
• Change in hearing
• Consult your hearing healthcare professional
• Earmolds/slim tubes/ • Clean earmolds. See "Cleaning your Hearing
domes blocked with Instruments". Use cleaning pin to dislodge
ear wax ear wax in slim tubes. Consult your hearing
healthcare professional.
• Plugged microphone • Consult your hearing healthcare
protector professional
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CAUSE POSSIBLE REMEDY
Intermittent
• Replace battery
• Low battery
• Consult your hearing healthcare professional
• Dirty battery contact
Two long beeps
• Replace battery
• Low battery
Whistling
• Remove and reinsert carefully
• Earmolds/slim tubes/
domes not inserted
properly
• Hand/clothing near ear • Remove hand/clothing from ear
• Consult your hearing healthcare professional
• Poorly fitting earmolds/
slim tubes/domes
Not clear, distorted
• Consult your hearing healthcare professional
• Poorly fitting earmolds/
slim tubes
• Earmolds/slim tubes/ • Clean earmolds. See "Cleaning your Hearing
Instruments". Use cleaning pin to dislodge
domes blocked with
ear wax in slim tubes. Consult your hearing
ear wax
healthcare professional.
• Low battery • Replace battery
• Consult your hearing healthcare
• Plugged microphone
professional
protector
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