Troubleshooting Guide - Unitron uTV 3 Guide D'utilisation

To test the cable connections:
If you were able to hear the test melody from
uTV 3 but you cannot hear the sound from
the TV, there is a problem with the cable
connection.
Ensure the audio cable is completely
•
plugged in
Ensure that you connected the cable to
•
an output and not an input
Try a different cable
•
Try a different output socket of the TV
•
Color codes during test mode:
Red: no audio input on uTV 3
Green: audio input detected on uTV 3
Orange: searching for a streamer
Blue: streaming test sound to streamer
If no streamer is found and no audio input is
available the uTV 3 will stop the test mode and
its light indicator will blink green.
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Troubleshooting guide

Cause
None of the indicator lights turned solid blue
Devices are turned off
Devices are not paired
I see a rapidly blinking blue indicator light on the uTV 3
uTV 3 is in Bluetooth
pairing mode
Only one of the blue indicator lights turned solid blue
One of the devices is
connected to another
Bluetooth device
Both indicator lights are solid blue but I cannot hear
the TV
The streamer is out
of range of the hearing
aids
The streamer is not
correctly programmed
for your hearing aids
Possible remedy
Turn on devices
Repeat pairing
Go to the pairing section of
your streamer's user guide
Make sure to switch off all
other Bluetooth devices except
the streamer and uTV 3
Wear your streamer correctly.
Turn all devices off and on
again
Ask your hearing healthcare
professional to regroup your
streamer and hearing aids
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