IMEON ENERGY 3.6 Manuel D'installation page 97

IMEON INVERTER
PROCEDURE OF PRODUCT RETURN TO IMEON ENERGY SAS
Transport costs of the product shall be borne by IMEON ENERGY SAS only in the case when both
following conditions are met:

The product is under warrantee. Otherwise out-of-warranty products‟ transport costs shall be
borne by the applicant.

The product is to be transported within the territories of European Union and Australia
(excluding islands).
IMEON ENERGY SAS will effectuate returning the defective products to the factory on its charge, and
will invoice the applicant in case products are not taken under warrantee.
Outside this area, transportation cost of returned material to IMEON ENERGY SAS is on the applicant.
Note: Our transporters do not pick up material at the end-users.
It is your responsibility that the product is properly packed in its original packaging. Damage
caused during transportation will not be in any way taken into charge by IMEON ENERGY SAS.
Bad packaging may result in destruction of the equipment.
The IMEON ENERGY SAS after-sales service department:
Checks before any repair request:
It is important to verify the real presence of a fault prior to attempting this procedure.
External factors might be the cause of the malfunction (diameter of cables, protection, settings,
batteries, etc).
IMEON ENERGY SAS reserves the right to charge expert fees and logistics expenses inherent to an
undue or unjustified return even during the guarantee period.
Any attempt by a third party including opening an IMEON, nullifies the warranty or justifies a denial of
repair.
Non-warrantee charges:
The transport, expertise and repair shall be borne by the applicant.
If the equipment must be replaced or necessitates repairs costing less than 150€ excl. VAT, the
changes will be made without consultation and an invoice will be sent including the cost of transport.
If the equipment must be replaced or necessitates repairs the cost more than 150€ excl. VAT, IMEON
ENERGY SAS will inform the applicant of the charges.
Your submission ofan after-sales service request entails full acceptation of the current conditions,
especially the incurred charges as indicated.
WARNING:
It is your responsibility that the product is properly packed in its original packaging. Damage
caused during transportation will not be in any way taken into charge by IMEON ENERGY SAS.
Bad packaging may result in destruction of the equipment.
Manuel d'installation / Installation guide IMEON Inverter/ Guia de montaje – Rev C.14
IMEON ENERGY SAS
After Sales Service Department
10 Rue Amiral Romain Desfossés
29200 Brest - FRANCE
FR
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97