Imeon Energy Support - IMEON ENERGY IMEON 3.6 Manuel D'installation

IMEON INVERTER
Checks before any repair request:
It is important to verify the real presence of a default prior to attempting this procedure.
External factors might be the cause of the malfunction (diameter of cables, protection, settings,
batteries, etc).
IMEON ENERGY SAS reserves the right to charge expert fees and logistics expenses inherent to an
undue or unjustified return even during the guarantee period.
Any attempt by a third party including opening an IMEON, nullifies the warranty or justifies a denial of
repair.
Under-warrantee charges:
The transport and repair costs shall be borne by IMEON ENERGY SAS during all the warranty period,
assuming the inverters operation in normal conditions, respecting requirements from the installation
guides.
Non-warrantee charges:
The transport, expertise and repair shall be borne by the applicant.
If the equipment must be replaced or necessitates repairs costing less than 150€ excl. VAT, the
changes will be made without consultation an invoice will be sent including the cost of transport.
If the equipment must be replaced or necessitates repairs the cost more than 150€ excl. VAT, IMEON
ENERGY SAS will inform the applicant with the charges.
Your application request of non-warrantee service entails full acceptation of the current conditions,
especially the incurred charges as indicated.
Storage costs of up to 45 € ex. tax per month apply upon exceeding a period of 30 days after a price
offer and / or an invoice is issued by IMEON ENERGY SAS, if no feedback from the applicant is
received.
WARNING:
It is your responsibility that the product is properly packed in its original packaging. Damage
caused during transportation will not be in any way taken into charge by IMEON ENERGY SAS.
Bad packaging may result in destruction of the equipment.

IMEON ENERGY Support

1. Support
All requests for support from IMEON ENERGY must be made via the online form on the IMEON
ENERGY website, to the following address: http://www.imeon-energy.com
You can also contact the technical support from Monday to Friday to the following number:
95 95 86 from 9am to 12am and from 1:30pm to 6pm (GMT Paris).
Manuel d'installation / Installation guide IMEON Inverter – Rev B.5
IMEON ENERGY SAS
After Sales Service Department
10 Rue Amiral Romain Desfossés
29200 Brest - FRANCE
FR
FR
EN
+33(0)1 86
93