Information About Reparation Services - ExSilent Qleaf Mode D'emploi

Information about reparation services

The Qleaf has been developed by ExSilent BV,
Overschiestraat 63, Amsterdam. For your
complaints or reparation requests, you should
contact the provider from whom you purchased
your device. Complaints and reparations
settlement may vary by provider.
Limited Manufacturer's Warranty.
This limited guarantee will be applicable in any
part of the ExSilent European Region unless
there is a local guarantee. ExSilent BV ("ExSilent")
guarantees that this ExSilent product ("Product")
is free from defects in materials, design and finish
at the time of its original purchase subject to the
following provisions and conditions:
1. This limited guarantee is given to the end
user of the Product ("Client"). It is given
without exclusion or restriction of (i) any of
the Client's binding statutory rights or (ii)
any of the Client's rights against the seller/
concessionaire of the Product.
2. The guarantee period is twenty four (24)
months from the date on which the first
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Client purchased the Product. In the event
of a successive purchase or other change
of owner/user, the guarantee period will
continue for the remaining part of the
twenty four (24)-month period and remain
unaffected in all other respects. This limited
guarantee is only applicable and enforceable
in the following countries: Bosnia, Bulgaria,
all members of the European Union, Iceland,
Israel, Croatia, Macedonia, Norway, Rumania,
Serbia/Montenegro, Turkey and Switzerland.
3. During the guarantee period, ExSilent or
its approved service provider will repair or
replace the defective Product (fully at the
discretion of ExSilent). ExSilent will return
the repaired Product or another Product to
the Client in good condition. All components
or other equipment which are replaced will
become the property of ExSilent.
4. A replaced product will be given an
extended or renewed guarantee period. In
case of a repaired product, the old guarantee
will continue to apply.
5. This limited guarantee does not cover
painted covers or other comparable
personalised components.
6. This limited guarantee is not applicable
to damage caused by normal wear and
use. Neither will this limited guarantee be
applicable if:
(i) the defect was caused by the fact that
the Product was subjected to: use
in conflict with the owner's or user
directions, rough treatment, exposure to
moisture, damp or extreme thermal or
environmental conditions or rapid changes
in such conditions, corrosion, oxidation,
nonpermissible alterations or connections,
non-permissible openings or repairs, repairs
made with non-permissible replacement
parts, incorrect use, improper installation,
accidents, force majeure, spilling of food or
liquids, the influence of chemical products
or other facts over which ExSilent cannot
reasonably have control (including but
not limited to defects in consumable
components, such as batteries which only
have a limited life by nature) unless the
defect has been caused directly by defects in
materials, design or finish;
(ii) ExSilent or its approved service provider
received no notification of the defect
from the Client within thirty (30) days of
the occurrence of the defect within the
guarantee period;
(iii) the Product was not returned to ExSilent or
its approved service provider within thirty
(30) days of the occurrence of the defect
within the guarantee period;
(iv) the serial number was removed, erased,
damaged, changed or is illegible;
(v) the defect was caused by the fact that the
Product was used with or was connected
to an additional component which was not
manufactured or supplied by ExSilent or
used for a purpose other than that for which
it was intended;
(vi) The defect was caused by the fact that the
battery was subjected to a short-circuit or
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