Information About Reparation Services - ExSilent Q Mode D'emploi

Information about reparation services

The Q has been developed by ExSilent BV, Overschiestraat 63, Amsterdam (www.exsilent.com). For
your complaints or reparation requests, you should contact the provider from whom you purchased
your device. Complaints and reparations settlement may vary by provider.
Limited Manufacturer's Warranty.
This limited guarantee will be applicable in any part of the ExSilent European Region unless
there is a local guarantee. ExSilent BV ("ExSilent") guarantees that this ExSilent product
("Product") is free from defects in materials, design and finish at the time of its original purchase
subject to the following provisions and conditions:
1. This limited guarantee is given to the end user of the Product ("Client"). It is given without
exclusion or restriction of (i) any of the Client's binding statutory rights or (ii) any of the Client's
rights against the seller/concessionaire of the Product.
2. The guarantee period is twenty four (24) months from the date on which the first Client purchased
the Product. In the event of a successive purchase or other change of owner/user, the guarantee
period will continue for the remaining part of the twenty four (24)-month period and remain
unaffected in all other respects. This limited guarantee is only applicable and enforceable in
the following countries: Bosnia, Bulgaria, all members of the European Union, Iceland, Israel,
Croatia, Macedonia, Norway, Rumania, Serbia/Montenegro, Turkey and Switzerland.
3. During the guarantee period, ExSilent or its approved service provider will repair or replace the
defective Product (fully at the discretion of ExSilent). ExSilent will return the repaired Product or
another Product to the Client in good condition. All components or other equipment which are
replaced will become the property of ExSilent.
4. A replaced product will be given an extended or renewed guarantee period. In case of a
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repaired product, the old guarantee will continue to apply.
5. This limited guarantee does not cover painted covers or other comparable personalised
components.
6. This limited guarantee is not applicable to damage caused by normal wear and use. Neither will
this limited guarantee be applicable if:
(i) the defect was caused by the fact that the Product was subjected to: use in conflict with
the owner's or user directions, rough treatment, exposure to moisture, damp or extreme
thermal or environmental conditions or rapid changes in such conditions, corrosion,
oxidation, nonpermissible alterations or connections, non-permissible openings or
repairs, repairs made with non-permissible replacement parts, incorrect use, improper
installation, accidents, force majeure, spilling of food or liquids, the influence of chemical
products or other facts over which ExSilent cannot reasonably have control (including but
not limited to defects in consumable components, such as batteries which only have a
limited life by nature) unless the defect has been caused directly by defects in materials,
design or finish;
(ii) ExSilent or its approved service provider received no notification of the defect from the
Client within thirty (30) days of the occurrence of the defect within the guarantee period;
(iii) the Product was not returned to ExSilent or its approved service provider within thirty (30)
days of the occurrence of the defect within the guarantee period;
(iv) the serial number was removed, erased, damaged, changed or is illegible;
(v) the defect was caused by the fact that the Product was used with or was connected to an
additional component which was not manufactured or supplied by ExSilent or used for a
purpose other than that for which it was intended;
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