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Common Issues
Issue
Solution
• Battery low. Put the robot on the dock and charge it
Unable to power
before use.
on
• Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
• Dock not connected to power. Check whether both
ends of the power cord are properly connected.
Unable to charge
• Poor contact. Clean the charging contacts of the dock
and the robot.
• Check that the status indicator light is on.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
Slow charging
battery life.
• Charging contacts dirty. Wipe them with a dry cloth.
• Too many obstacles near the dock. Clear them up or
Unable to return
move the dock to an open area.
to dock
• Robot too far from the dock. Place it closer and retry.
Abnormal
• Restart the robot.
behavior
• The main brushes, side brush, or main wheels may be
Noise during
jammed. Turn off the robot and clean them.
cleaning
• The omnidirectional wheel may be jammed. Use a
screwdriver to remove it for cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with
better WiFi.
Unable to
• Abnormal WiFi connection. Reset the WiFi, download
connect to WiFi
the latest app version and retry.
• Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Issue
Solution
Is power always
• The robot will draw power while it is docked to
being drawn
maintain battery performance, but the power
when the robot
consumption is extremely low.
is on the dock?
Does the robot
need to be
charged for at
• No. Lithium-ion batteries have no memory effect. The
least 16 hours
robot can be used once fully charged.
for the first three
uses?
• Make sure that the robot is not in DND mode. DND
The robot does
mode will prevent auto top-up.
not resume
• If the robot is placed manually on the dock or sent to
cleaning after
dock by pressing buttons, it will not be able to resume
recharging
cleaning.
The robot begins
• The wall sensor, cliff sensors, or carpet sensor may be
to miss certain
dirty. Clean them with a soft, dry cloth.
spots
Scheduled
• Keep the robot charged. Scheduled cleaning can only
cleaning is not
begin when the battery level is above 15%.
working
• Voltage error. Check that the local voltage meets the
requirements listed on the dock.
• Check clean water tank placement or refill the tank as
The status
required.
indicator light is
• Check dirty water tank placement or empty the tank
steady red
as required.
• The cleaning tray module or cleaning tray filter is not
installed or not properly installed.
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