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• it is determined that repair of the product is not possible, through a report issued
by authorized technical station, seller, manufacturer or importer. The seller cannot reject
your request. If such claim is not satisfied, the seller, manufacturer and the importer
are severally responsible.
The repair period of the goods is maximum 20 business days. Otherwise, you are free
to use other granted optional rights. This period begins as of the notification date
of the fault to the authorized service station or the seller within the guarantee period,
and the delivery date of the good to the authorized service station without the guarantee
period. In case the fault is not repaired within 10 business day, the seller or the importer
shall be liable to assign another product having similar features for your use until
the repair is finished. In case the product is broken down within the guarantee period,
the period in repair shall be added to guarantee period.
In case you choose the rights of cancellation of the contract or discount in the sales price
in proportion to the defect, all paid amount or the discounted amount in the sales price
shall be refunded to you immediately.
All costs generated from the use of optional rights shall be fulfilled by the party
performing such rights of the consumer. You may also request for the compensation
in accordance with the provisions of the Turkish Code of Obligations dated January 11,
2011 and numbered 6098 together with one of these optional rights.
The faults arising from the improper use of the goods against the facts indicated
in guidelines for use are out of the guarantee scope.
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