Ultradent Products VALO Cordless Mode D'emploi page 10

Troubleshooting Guide
If the solutions suggested below do not rectify the problem, please call Ultradent at 800.552.5512. Outside the United States, call your
Ultradent distributor or dental dealer.
Problem
Light will not turn on
Light does not stay on for desired time
Light is not curing resins properly
Batteries will not charge
Batteries show corrosion or emit a
scorched odor
Charger does not charge batteries
Wrapping (plastic covering) comes off
of the battery
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Possible solutions
1. Press the Time/Mode or Power Button to wake from Power Save Mode.
2. Check the red Low Battery Indicator for battery charge status.
3. Check that fresh batteries are correctly inserted into the unit.
4. If red and yellow Warning LEDs are flashing this means the VALO Cordless has reached
its internal temperature safety limit. Allow the VALO Cordless to cool down for 10
minutes or use a cool moist towel to cool the unit down quickly.
5. If red Warning LED flashes and beeps continuously, call Ultradent Customer Service for
repair.
1. Check that the unit is set to desired Mode.
2. Check the Low Battery Indicator for battery charge status.
3. Check that fresh batteries are properly inserted into the unit.
1. Check lens for residual cured resins/composites (see "Maintenance and Cleaning").
2. Using proper orange UV eye protection, verify the LED die lights are working.
3. Check power level with light meter.
4. Check expiration date on curing resin.
1. Make sure batteries are inserted into the charger in the correct orientation and allow
batteries to charge for 1-3 hours.
2. If red lights on the charger do not change to green, call Ultradent Customer Service to
order replacement batteries and/or charger.
3. If neither green nor red lights on the charger are visible, call Ultradent Customer
Service to order or replace charger and/or AC adapter.
1. Remove charger from outlet immediately.
2. Call Ultradent Customer Service for new batteries and/or charger.
1. Make sure charger is plugged in and AC adapter is plugged into a working power
outlet.
2. If green or red lights on the charger are not visible, call Ultradent Customer Service for
new charger and/or AC adapter.
1. Do not use these batteries in the VALO Cordless.
2. Recycle batteries.
3. Call Ultradent Customer Service to order replacement batteries.