IMEON ENERGY HV Notice De Montage Et Guide De Montage page 70

Transport costs of the product shall be borne by IMEON ENERGY SAS only in the case
when both following conditions are met:


IMEON ENERGY SAS will effectuate returning the defective products to the factory on its
charge, and will invoice the applicant in case products are not taken under warrantee.
FR
Outside this area, transportation cost of returned material to IMEON ENERGY SAS is on
the applicant.
EN
FR
Note: Our transporters do not pick up material at the end-users.
It is your responsibility that the product is properly packed in its original
packaging. Damage caused during transportation will not be in any way taken into
charge by IMEON ENERGY SAS. Bad packaging may result in destruction of the
equipment. If the productis not returned in the original packaging (carton box and
protective foam) IMEON ENERGY SAS reserves the right to invoice repackaging
costs.
The IMEON ENERGY SAS after-sales service department:
Checks before any repair request:
It is important to verify the real presence of a fault prior to attempting this procedure.
External factors might be the cause of the malfunction (diameter of cables, protection,
settings, batteries, etc).
IMEON ENERGY SAS reserves the right to charge expert fees and logistics expenses
inherent to an undue or unjustified return even during the guarantee period.
Any attempt by a third party including opening an IMEON, nullifies the warranty or justifies
a denial of repair.
Non-warrantee charges:
70
IMEON HV
PROCEDURE OF PRODUCT RETURN TO IMEON ENERGY SAS
The product is under warrantee. Otherwise out-of-warranty products' transport
costs shall be borne by the applicant.
The product is to be transported within the territories of European Union and
Australia (excluding islands).
After Sales Service Department
10 Rue Amiral Romain Desfossés
IMEON HV – Guide d'installation / Installation guide – Rev A.4
IMEON ENERGY SAS
29200 Brest - FRANCE