Troubleshooting - Trek FAZUA Manuel Du Propriétaire

8

TROUBLESHOOTING

1. If your e-bike or the drive system does not function as desired, first
check whether the fault can be rectified using the "Troubleshooting"
overview table given below.
2. Where appropriate, please contact a Fazua Servicepartner or visit the
official Fazua service platform (www.fazua.com/help) in the following
cases:
• The fault is not listed in the overview table,
• The fault is listed in the overview table, but it is not resolved by
following the instructions provided here, or if you are unsure.
"TROUBLESHOOTING" OVERVIEW TABLE
Problem
Motor power feels
lower than usual.
The drivepack
cannot be clicked
out of the down-
tube.
The drivepack is
making buzzing
noises.
The drivepack is
making clicking
noises.
EN-34
possible cause / solution
The drive system is brand new.
► Wait until the drive system is "retracted".
The drive system requires a few kilometres to
produce full power
It is very hot and the heat management of the battery
and/or drivepack limits the performance.
It is very cold, meaning the battery (= lithium-ion battery)
is not providing the usual performance level.
The locker is defective.
Dirt could be blocking the locker. It may be that you have
ridden without the drivepack in bad weather conditions.
► Contact a Fazua Servicepartner.
The polygon sleeve is moving.
► Contact a Fazua Servicepartner.
The polygon coupling has been loaded on one side.
► Push the polygon coupling back into its original posi-
tion to mobilise it again.
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