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Trouble Shooting
✽ Before taking your sewing machine in for service, check the following chart. You can solve most problems by yourself. If you need additional help, the Brother
support website offers the latest FAQs and troubleshooting tips. Visit us at " https://s.brother/cpiac/ ".
Upper threading is not
Thread
threaded correctly.
Breakage
Re-thread machine
properly.
Bobbin thread is not passing
Bobbin Thread
correctly from bobbin case.
Reinsert bobbin
Breakage
properly.
Needle is not inserted
Skipped
correctly.
Stitches
Reinsert.
Fabric
Threading is incorrect.
Puckers
Re-thread machine.
14-17
Fabric Won't Feed
Stitch length is too short.
Properly or Irregular
Adjust stitch length.
Stitches
Upper threading is
Loop in
incorrect.
Re-thread machine
Seam
properly.
Needle is not attached
Needle
correctly.
Breakage
Reattach.
Sewing Machine
The power isn't on.
Doesn't Run
Turn the power on.
The area under the needle
Machine is
plate needs to be cleaned.
Noisy
Clean feed dog and
bobbin case.
Needle is not in the
Needle Threader
highest position.
Turn handwheel to
Doesn't Work
raise needle.
Needle is not properly
Thread Cutter
inserted.
Doesn't Work
Reinsert. Set needle to highest
position in chamber.
Upper thread tension is
Thread is getting tangled.
too high.
Re-thread machine.
Clean bobbin case and under
Reduce tension.
15
14-17.26
needle plate. Oil the machine.
Thread is getting tangled.
Bobbin tension is too high.
Re-thread machine.
Clean bobbin case and
Reduce tension.
14
14-17.26
under needle plate.
Needle is bent, or tip is dull.
Wrong needle.
See chart on p.18 to choose the
needle that best fits your
Change needle.
11
18
fabric-thread combination.
Wrong needle for the fabric
Upper thread tension is
and thread you are using.
too high.
See chart on p.18 to choose the
needle that best fits your
Reduce tension.
18
fabric-thread combination.
Pressure of sewing foot is
Sewing heavyweight fabric with
too weak.
feed dog in lightweight fabric position.
Adjust feed dog.
Increase foot pressure.
8
9
Upper thread does not run
Thread is not passing through
through the take-up spring.
bobbin case correctly.
Pass thread through the
Reset bobbin case.
15
15
take-up spring correctly.
Improper fabric/needle/
Wrong needle.
thread combination.
See chart on p.18 for the right
Change to correct needle.
needle to use with your
11
11
fabric and thread.
The foot controller has
Machine's not plugged in.
come unplugged.
Check to make sure the
Reattach foot controller.
8
8
machine's plugged in.
Machine is out of oil.
Oil the machine.
26
26
Hook of needle threader doesn't
pass through eye of needle.
Wrong needle for the
thread you're using.
Check to make sure the hook isn't
bent. Needle may need to be raised
See chart on p.17.
17
8
to the highest position.
Wrong needle.
Needle is bent, or tip is dull.
See chart on p.18 to choose the
Change needle.
needle that best fits your
11
18
fabric-thread combination.
Improper fabric/needle/
Bobbin case may be scratched.
thread combination.
See chart on p.18 for the right
Remove needle plate and
needle to use with your
18
18
check bobbin case.
fabric and thread.
Bobbin case may be scratched.
Remove needle plate and
18
check bobbin case.
Area under needle
Machine is not threaded
properly.
plate needs to be cleaned.
Clean feed dog and bobbin
Re-thread machine.
11
26
case. Oil the machine.
You're sewing a lightweight fabric with
Bobbin tension is too high.
feed dog in heavyweight position.
Reduce tension.
Adjust feed dog.
18
18
Thread is getting tangled.
Re-thread machine. Clean needle
10
14-17.26
plate and bobbin case.
Improper fabric/needle/
thread combination.
See chart on p.18 for the right
needle to use with your
14
18
fabric and thread.
You're pushing or pulling
the fabric.
Do not push or pull fabric.
18
The safety device has been
Machine is out of oil.
activated.
Clean and oil the
See "When the Safety
8
machine.
26
Device is Operating".
Using the needle
threader incorrectly.
Check the use of the
needle threader.
17
Area under needle plate
Upper threading is
needs to be cleaned.
incorrect.
Clean feed dog and
Re-thread machine.
11
26
bobbin case.
14-17
10
28
15
27
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