Sage the Barista Express BES875 Guide Utilisateur page 22

PROBLEM POSSIBLE CAUSE
No crema.
• Coffee tamped too lightly.
• Coffee is ground too coarsely.
• Coffee beans or pre-ground coffee
are not fresh.
• The filter basket may be blocked.
• Single Wall filter baskets are being
used with pre-ground coffee.
Drip tray fills
• Auto purge feature. Water is
too quickly.
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature
for extracting espresso.
Pulsing/ • The machine is carrying out the
pumping normal operation of the 15 bar
sound while
Italian pump.
extracting
espresso
• Water tank is empty.
or steaming
milk.
• Water tank is not fully inserted
and locked into position.
Water leaking. • Auto purge feature. Water is
automatically released into the drip
tray after the steam and hot water
functions to ensure the thermocoil
is at the optimal temperature for
extracting espresso.
• Water tank is not fully inserted
and locked into position.
• The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
Machine is on • The safety thermal-cut out may have
but ceases
activated due to the pump or grinder
to operate.
overheating.
22
WHAT TO DO
• Tamp between 10-15kg of pressure.
• Use slightly finer grind. Refer to 'Setting the Grind
Size', page 9 and 'Under Extraction', page 11.
• If grinding fresh whole coffee beans, buy freshly
roasted coffee with a "roasted on" date and use
within 2 weeks of this date.
• If using pre-ground coffee, use within a week
of grinding.
• Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak filter
basket and portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Ensure you use Dual Wall filter baskets with
pre-ground coffee.
• No action required as this is the normal operation
of the machine.
• No action required as this is the normal operation
of the machine.
• Fill tank.
• Push water tank down completely to lock into place.
• Ensure the drip tray is firmly pushed in place after
using the steam and hot water functions.
• Empty the drip tray regularly.
• Push water tank down completely to lock into place.
• Refer to 'Using the Allen Key', page 17.
• Press the POWER button to switch the machine off
and unplug from the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage Customer Service on:
0808 178 1650.