HP OFFICEJET 6600 Guide De Mise En Route page 21

Solve setup problems
Problems installing the software
•
Before installing software, make sure that all other
programs are closed.
•
If you are using a computer running Windows,
make sure that you are specifying the correct drive
letter if the computer does not recognize the path
to the CD drive that you type.
•
If the computer cannot recognize the HP software
CD in the CD drive, inspect the HP software CD
for damage. You can also download the HP
Problems setting up fax
This section contains information about solving
problems you might have when setting up fax for the
printer.
Note: If the printer is not set up properly for
faxing, you might experience problems when
sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax
Step 1: Check the fax setup
Check the status of the printer and make sure it is set
up properly for faxing. For more information, see "Set
up and use fax" on page 9.
Tip: If you receive a fax communication error
that includes an error code, you can find an
explanation of the error code at HP's support
website (www.hp.com/go/customercare). If
prompted, choose your country/region, and then
type "fax error codes" in the Search box.
Step 2: Check the list of possible problems
If you have run the fax text but are still having
problems setting up fax, check the following list of
possible problems and solutions:
software from the HP website (www.hp.com/go/
customercare).
•
If you are using a computer running Windows
and are connecting using a USB cable, make sure
that the USB drivers have not been disabled in the
Windows Device Manager.
test report to check the status of the printer. The test
will fail if the printer is not set up properly for faxing.
Perform this test after you have completed setting up
the printer for faxing. For more information, see "Step
2: Test fax setup" on page 12.
If you are unable to solve the problems using the
suggestions provided in the fax test, go to Step 2.
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