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Solve setup problems
The following sections provide
help with problems you might
have while setting up the printer.
Problems setting up the printer
•
Make sure you have removed all packing tape
and material from outside and inside the printer.
•
Make sure you use the SETUP cartridges that
came with your printer when you first set up the
printer.
•
Make sure you have loaded plain, white, unused
A4- or letter-size (8.5x1 1 inch) paper in the
printer.
•
Make sure that any cords and cables that you are
using (such as a USB cable or Ethernet cable) are
in good working order.
•
Make sure you have securely connected the
power cord and power adapter and that the
power source is working properly.
How do I install the user guide?
Depending on the option you select when you
install the HP software, the user guide might not be
installed on your computer.
To install the user guide, complete the following
steps:
1.
Insert the software CD provided with the printer
into your computer, and then follow the
onscreen instructions.
2.
In the screen showing recommended software,
select the option for your operating system:
•
Windows: Select the option with "Help" in
the name.
•
Mac OS X: Select the HP Recommended
Software option
If you need more help, see the user
guide. For information about finding
the user guide, see "Where's the user
guide?" on page 4.
•
Make sure the
blinking. When the printer is first turned on, it
takes approximately 45 seconds to warm up.
•
Make sure the printer is displaying the home
screen and that no other lights on the printer's
control panel are lit or blinking.
•
Make sure you have correctly loaded paper in the
tray and that the paper is not jammed in the
printer.
•
Make sure you have closed all latches and covers
properly.
3.
Follow the onscreen instructions to finish
installing the user guide.
Tip: If you cannot find the HP software CD or if
your computer does not have a CD or DVD
drive, you can download the HP software
from HP's support website (www.hp.com/go/
customercare). From this website, search for
your printer, and then select Software & Driver
Downloads. Select your operating system,
select the option for driver downloads, and
then select the option that has "Full Feature
Software and Drivers" in the name.
20
(Power) light is on and not
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