Kohler K-1913 Guide D'installation page 37

Troubleshooting Procedures (cont.)
Symptoms
8. The door will not lower
and the seal will not
deflate with the bath
empty.
9. The bath will not drain or
drains slowly after
pressing the switch.
Kohler Co.
Probable Causes
D. There is excessive wear on the
latch pin and/or strike plate.
E. A roller has been damaged or
has fallen off.
A. The drain valve is connected to
another 120 V outlet and/or is
not plugged into the controller.
B. Error code in controller has
been activated (beeping sound
heard).
C. The solenoid valve is not
working.
D. The primary seal system is not
operating properly.
E. The secondary seal systems are
not operating properly.
F. The controller is not working.
A. Tap toe drain will not open.
B. The door switch is not being
pressed correctly.
C. One or both drains are blocked.
D. The drain valve is connected to
another 120 V outlet and/or is
not plugged into the controller.
E. The drain valve is not working.
37
Recommended Action
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. Replace the roller.
A. Plug the drain valve directly into
the controller.
B1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
B2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
C. The solenoid valve needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
A. Close and/or clean the toe tap
assembly. Reseal and reattach the
drain. Replace if needed.
B. Press the center of the door switch
button once lightly.
C. Remove the blockage.
D. Plug the drain valve directly into J2
in the controller.
E. Replace the drain valve or call the
Customer Care Center using the
information provided on the back
page of this manual.
1128532-2-C