Kohler K-1913 Guide D'installation page 36

Troubleshooting Procedures (cont.)
Symptoms
5. Water is leaking into drip
tray.
6. Controller is making a
high pitched squeal or
beeping sound.
7. The door will not lower
and the latch pins will not
retract.
1128532-2-C
Probable Causes
O. The solenoid valve is not
working.
P. The controller is not working.
A. It is normal for water to leak
into the drip tray from the
accumulator drain hose, when
water splashes over the top of
the door seals, or from the
bottom of the door when the
seal deflates. This water is
captured by the drip tray.
B. Water is splashing over the top
of the seal.
C. There is debris between the
door and the seal.
D. The door gap is too large
because the pulley assembly is
not properly adjusted.
E. The primary seal system is not
operating properly.
F. The secondary seal systems are
not operating properly.
A. Error code in controller has
been activated (beeping sound
heard).
A. The mounting bracket is not
adjusted properly.
B. Bumpers in strike plate need
adjustment.
C. The handle latch mechanism in
the door is not working.
Recommended Action
O. The solenoid valve needs to be
replaced. Call Customer Care
Center using the information
provided on the back page of this
manual.
P. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
A. No action needed if water enters
drip tray through normal
operation.
B. Do not fill the bath as high or
reduce any sudden movements
while bathing.
C. Clean all debris off the seal using a
can of compressed air.
D. Adjust the pulley assembly inward
using the slots.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. Call the Customer Care Center
using the information provided on
the back page of this manual.
A1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
A2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
A. Adjust the mounting brackets
outward using the slots.
B. Adjust the bumpers as needed.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
36 Kohler Co.