Tecno-gaz Europa B xp 24 Mode D'emploi page 46

DXLA408 Rev_11
GUARANTEE
1. The product is guaranteed for a period of 12 months.
2. The guarantee begins from the date of delivery of the machine to client proven by the
restitution of the guarantee label attached to the tool, filled in, stamped and signed by the
dealer.
3. Repair or substitution during guarantee of a part is effected upon the absolute judgment of
TECNO-GAZ company. It does not include the transfer of employees, packaging and shipping
costs, which are charged to the customer.
4. Excluded from the guarantee are light bulbs, fuses, and components subject to normal wear.
5. The right to complete substitution of the machine is not recognized
6. The guarantee does not cover damage caused by improper maintenance, negligence,
incompetence or other causes not related to the constructor.
7. The guarantee does not include any compensation for direct or indirect damage of any
nature towards persons or things, caused by the inefficiency of the machine.
8. TECNO-GAZ is not responsible for breakdowns or damage caused by inappropriate use of
the product or in case ordinary maintenance has not been carried out or elementary principles
of correct maintenance (negligence) have been ignored.
9. There is no acknowledgment of compensation for machine stoppage.
10. Mounting, service, overhaul, and control of tools have to be carried out exclusively
by service centers authorized by TECNO GAZ to be identified by the card issued after
the participation in the certification course.
11. Any intervention on the tool carried out by unauthorized staff excludes the right to
guarantee as well as the direct liability of the producer. This also applies to interventions
performed out of the guarantee period.
12. Components replaced under guarantee must be returned to TECNO-GAZ postage paid.
Failure to return the part within 10 days the cost of the part will be charged to the buyer
13. TECNO-GAZ does not accept return from final users, unless specifically authorized in
writing.
14. Return to TECNO-GAZ for repairs, must be controlled by the dealer or by service centers
chosen by the final user in compliance with commercial procedures CM-P-003 entitled
"CONTROL OF REQUESTS FOR RETURN, REPAIR, SUBSTITUTION OF TECNO-GAZ
PRODUCTS AND CLIENT COMPLAINTS".
15. Return to TECNO-GAZ must be documented and authorized as per internal procedures.
16. Products returned to TECNO-GAZ must have attached documentation of authorized
return and a document describing the breakdown, otherwise the diagnostic cost will be
charged.
17. All products in repair must be shipped to TECNO-GAZ postage paid and adequately
packaged (we suggest using the original packaging)
The goods travel at sender's risk.
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