Troubleshooting And Repair; Ordering Replacement Parts - CASTLE Serenity Instructions D'utilisation

TROUBLESHOOTING AND REPAIR

At Ardisam, we build quality and durability into the design of
our products; but no amount of careful design by us, and careful
maintenance by you, can guarantee a repair-free life for your
stove. Most repairs will be minor, and easily fixed by following the
suggestions in the troubleshooting guide in this section.
The guide will help you pinpoint the causes of common problems
and identify remedies.
For more complicated repairs, you may want to rely on your
retailer, an authorized service center or Castle Pellet Stoves. A
parts catalog is included in this section.
We will always be glad to answer any questions you have, or
help you find suitable assistance. To order parts or inquire about
warranty, call or e-mail us as found below.

ORDERING REPLACEMENT PARTS

Parts can be obtained from the store where the stove was
purchased or direct from the factory. To order from the factory,
call or e-mail:
Ardisam Inc.
1-800-345-6007 • 1-715-822-2415
E-mail: info@castlestoves.com
Please include the following information with your order:
1. Model number and serial number
2. Part description
3. Quantity
4. Part numbers
Check for parts online at www.castlestoves.com or call 800-450-EDGE (3343) M-F 8-5
Operator's Manual
Serenity Pellet Stove
WARNING
WHEN PERFORMING ANY INTERNAL
MAINTENANCE.
DO NOT OPERATE UNIT WITH PANELS REMOVED
OR OPEN. MOVING PARTS INSIDE OF THE
CABINET MAY CAUSE INJURY.
USE THE CORRECT PERSONAL PROTECTION,
PARTS ARE HOT. DO NOT OPERATE THE UNIT
WITH PANEL OPEN.
DISCONNECT POWER BEFORE SERVICING UNIT.
RISK OF ELECTRIC SHOCK.
USE ONLY ORIGINAL FACTORY EQUIPMENT
WHEN REPLACING PARTS.
CAUTION
THIS IS A MINIMUM REQUIREMENT FOR SOOT
AND FLY ASH REMOVAL. ASHES SHOULD BE
PLACED IN A METAL CONTAINER WITH A TIGHT
FITTING LID. THE CONTAINER SHOULD BE PLACED
ON A NON-COMBUSTIBLE FLOOR, WELL AWAY
FROM COMBUSTIBLE
FINAL DISPOSAL. IF ASHES ARE DISPOSED OF
BY BURIAL IN SOIL OR OTHERWISE LOCALLY
DISPERSED, THEY SHOULD BE RETAINED IN THE
CLOSED CONTAINER UNTIL ALL CINDERS ARE
THOROUGHLY COOL.
DO NOT OPERATE STOVE WITH BROKEN GLASS.
DO NOT SLAM THE DOOR SHUT.
DO NOT STRIKE GLASS.
DO NOT USE ABRASIVE CLEANERS.
DO NOT CLEAN HOT GLASS.
REPLACE CERAMIC GLASS
AUTHORIZED REPLACEMENT PARTS ONLY.
THE CLINKER WILL REMAIN HOT FOR SEVERAL
MINUTES AFTER IT IS PULLED OUT OF THE FIRE
POT.
MATERIALS, PENDING
WITH FACTORY
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