Troubleshooting & Repair; Ordering Replacement Parts - CASTLE HPS10IC Manuel De L'utilisateur

TROUBLESHOOTING & REPAIR
At Ardisam, we build quality and durability into the design of
our products; but no amount of careful design by us, and care-
ful maintenance by you, can guarantee a repair-free life for your
stove. Most repairs will be minor, and easily fixed by following
the suggestions in the troubleshooting guide in this section.
The guide will help you pinpoint the causes of common problems
and identify remedies.
For more complicated repairs, you may want to rely on your
retailer, an authorized service center or Ardisam, Inc. A parts
catalog is included in this section.
We will always be glad to answer any questions you have, or help
you find suitable assistance. To order parts or inquire about war-
ranty, call or write us at the address found below.

ORDERING REPLACEMENT PARTS

Parts can be obtained from the store where the stove was pur-
chased or direct from the factory. To order from the factory- call,
write or e-mail to:
Ardisam, Inc.
1160 Eighth Avenue, Cumberland, Wisconsin 54829
1-800-345-6007 • 1-715-822-2415
E-mail: info@ardisam.com
Please include the following information with your order:
1. Model number and serial number
2. Part description
3. Quantity
4. Part numbers
Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5 CST
WARNING
WHEN PERFORMING ANY INTERNAL MAINTENANCE.
• MOVING PARTS INSIDE OF THE CABINET MAY CAUSE
INJURY. DO NOT OPERATE UNIT WITH PANELS
REMOVED OR OPEN.
• HOT PARTS. DO NOT OPERATE THE UNIT WITH
PANEL OPEN.
• RISK OF ELECTRIC SHOCK. DISCONNECT POWER
BEFORE SERVICING UNIT.
• IN THE EVENT OF COMPONENT FAILURE, REPLACE
WITH THE ORIGINAL FACTORY EQUIPMENT.
CAUTION
THIS IS A MINIMUM REQUIREMENT FOR SOOT AND
FLY ASH REMOVAL. ASHES SHOULD BE PLACED
IN A METAL CONTAINER WITH A TIGHT FITTING
LID. THE CONTAINER SHOULD BE PLACED ON A
NON-COMBUSTIBLE FLOOR, WELL AWAY FROM
COMBUSTIBLE MATERIALS, PENDING FINAL DISPOSAL.
IF ASHES ARE DISPOSED OF BY BURIAL IN SOIL OR
OTHERWISE LOCALLY DISPERSED, THEY SHOULD BE
RETAINED IN THE CLOSED CONTAINER UNTIL ALL
CINDERS ARE NO THOROUGHLY COOL.
CAUTION
DO NOT OPERATE STOVE WITH BROKEN GLASS.
DO NOT SLAM THE DOOR SHUT.
DO NOT STRIKE GLASS.
DO NOT USE ABRASIVE CLEANERS.
DO NOT CLEAN HOT GLASS.
REPLACE CERAMIC GLASS WITH FACTORY AUTHORIZED
REPLACEMENT PARTS ONLY.
THE CLINKER WILL REMAIN HOT FOR SEVERAL
MINUTES AFTER IT IS PULLED OUT OF THE FIRE POT.
Operator's Manual
HPS10IC Pellet Stove
33