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Troubleshooting Guide
EN
If you are unable to resolve a problem by following this Troubleshooting Guide, please contact your local distributor or HemoCue AB. The analyzer should be cleaned prior to service, see section
Maintenance for instructions. The analyzer has no serviceable parts. Note! Do not open the cover of the analyzer. The warranty is voided if the analyzer has been opened.
Symptom
The analyzer shows an error code
E00
E01–E05
E06
E07
E08
E09–E30
Explanation
May be a temporary fault.
No stable endpoint of the measurement is found within the time
range.
1.
The cuvette is faulty.
2.
The circuit board is out of order.
1.
Dirty optronic unit or faulty electronic or optronic unit.
1.
Unstable blank value. The analyzer might be cold.
1.
The battery power is too low.
The absorbance is too high.
1.
Light blocking item in the cuvette holder.
1.
Dirty optronic unit or faulty electronic or optronic unit.
Action
Turn off the analyzer and turn it on again after 30 seconds. Take a new microcuvette
and repeat the measurement. If the problem continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2.
The analyzer needs service. Contact your local distributor.
1a. Turn off the analyzer and clean the optronic unit as described in the
Maintenance section.
1b. The analyzer needs service. Contact your local distributor.
1.
Turn off the analyzer and allow it to reach operating temperature. If the
problem continues, the analyzer needs service. Contact your local distributor.
1a. The batteries need to be replaced. Turn off the analyzer and replace the bat-
teries (4 type AA, 1.5 V).
1b. Use the power adapter.
1a. Check that the analyzer and microcuvettes are being used according to the
HemoCue Glucose 201 RT operating manual and the package insert.
1b. The analyzer needs service. Contact your local distributor.
1a. Turn off the analyzer and clean the optronic unit as described in the
Maintenance section.
1b. The analyzer needs service. Contact your local distributor.
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