Troubleshooting; Alarms - Ingeteam INGEREV FUSION Série Manuel D'installation Et Usage

Ingeteam

12. Troubleshooting

CAUTION
Station troubleshooting must be performed by qualified personnel in compliance with the general safety
instructions in this manual.

12.1. Alarms

Code Alarm
0001 Fault in the installation
0002 Power interrupted
0004 Door open
0008 Power relay fault
Energy meter
0016
communication fault
0032 Fault in RFID reader
0128 DC leak
Charging sequence
0256
fault
Maximum permitted
0512
charge current
44
Description
The station protections have tripped.
The station detects that the fault persists in
the installation and the protections will not
be restored until the fault disappears.
The alarm can be due to two reasons:
• Absence of electricity grid. There is no
electricity supply. The station restarts
when it is restored.
• The protections have tripped. The
protections have tripped but the fault
causing the trip has disappeared.
The unit's front door is open
The connector is powered when it should
not be or is not powered when it should be.
The internal communication with the
energy meter is not correct, possibly due to
a trip of the protections. Proceed to check
the electric installation with a qualified
personnel to check if protections have
tripped.
Fault in RFID card reader
Depending on the model, charging stations
can have a direct current leak sensor. A
DC leak that causes the alarm to trigger
originates from the electric vehicle that is
being charged; thus it is not an alarm for
the recharging station, rather the charge is
stopped for safety reasons.
Incorrect charging sequence or
disconnection of the vehicle during
charging.
The vehicle has not respected the
maximum charge current allowed during a
maximum established time.
Solution
If manual reset protections are present, the
station must be opened in order to gain
access to these protections.
Reset the protections with the switch in the
incorrect position.
Make sure that the cabling of the
protections is correct and check that there
are no loose or incorrectly tightened cables.
If the error persists, contact the Ingeteam
telephone support service.
If the error persists after the electrical grid
supply is restored, check for the presence
of voltage in the charging station connection
socket.
If the alarm was caused by a trip of the
unit's internal protections, solve it according
to what is established for alarm "001 Fault
in the installation".
Check that the unit's door is properly closed
Inform the technical service of the incident,
indicating the error code
Check the protections and reset them if
necessary. If the fault continues, check that
the connection is correct.
If the alarm persists, contact the Ingeteam
telephone assistance service.
If the problem persists, reset the unit (see
section "13. Shutting down the unit").
If the problem persists after restarting,
contact Ingeteam.
The alarm will disappear when the session
ends.
If the alarm persists when there is no
electric vehicle connected, contact the
telephone support service.
If the alarm appears due to the vehicle's
disconnection during the charge session, it
will disappear upon completing the session.
It also disappears if the unit is reset.
If the alarm persists when there is no
charge session in progress, contact the
telephone assistance.
The alarm will disappear upon completion
of the charge session of the electric vehicle
causing the alarm.
ABW2011IQM01_D - Installation and Operation Manual
Troubleshooting