Euroflex BT 3000 M Mode D'emploi page 29

If you believe that the appliance you have purchased is faulty, follow the directions described
here below:
1. Contact the toll free telephone number of the Customer Care Service of the Steam iron-
ing centre – and explain the problem encountered. The Service Centre will formulate a
remote diagnosis and, where necessary, it will send an express courier to collect the faulty
appliance.
2. The Assistance Card must be filled out with care and must be attached to the shipment.
Make sure that you keep the receipt which the express courier will give you when he
comes to collect the appliance. You must hold on to the warranty certificate.
3. Once repaired, the appliance will be shipped to you by express courier.
4. If your appliance is still covered by warranty, the service is free of charge. If the product is
out of warranty, then an invoice will be issued for the cost of any repair and shipping costs,
which will be at your charge. (You are kindly requested to make prior arrangements in this
respect by contacting the Service Centre by telephone).
Important: Keep the original packaging!
Any warranty rights exercised as a result of faulty material or manufacturing defects
will be considered valid on the basis of the following warranty conditions:
This appliance has been manufactured and tested in compliance with the latest technology.
The seller warrants that this appliance is free from defective material and workmanship for a
period of 24 months, starting from the date of purchase. In case of industrial use, the warranty
period set by legal regulations is 6 months.
During the warranty period any defects arising from faulty workmanship or material will be
repaired free of charge. All complaints must be communicated as soon as the defect is iden-
tified.
Only if, as a result of the repairs or substitution of the appliance, the use intended by the
manufacturer is not achieved, the purchaser will be able to demand, within a period of six
months from the date of purchase, a reduction on the purchase price or the annulment of the
contract.
The warranty right becomes void if either the purchaser or a third party tampers with the
appliance. Damages excluded under the warranty are those caused by improper use of the
appliance, wrong setting, scale, descaling attempts with detergents or vinegar, washing ma-
chine laundry water, inadequate electrical connection or installation as well as by acts of God
or other external causes. This also applies to damages of parts subject to normal wear and
tear (e.g. the ironing board cover).
In case of dispute we reserve the right to repair or replace the defective parts. The replace-
ments then become ours.
Any rights to damages are excluded in so far as they are not due to the manufacturer's
intention or negligence.
Ironing system BT 3000 M
29