Troubleshooting; Customer Service - Gaggenau VG 231 CA Guide D'utilisation Et D'entretien

Troubleshooting

You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
Malfunction
General electrical
malfunction.
The electrical ignition
doesn't work.
Uneven burner flame
Gas flow seems
abnormal or no gas
comes out.
It smells like gas in the
kitchen.
The burner immediately
goes out after ignition.

Customer Service

If your appliance needs repairs, our customer service
is there for you. We always find the right solution and
prevent unnecessary visits by technicians.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
E-Nr.
Customer Service O
14
Possible cause
The household fuse has opened.
Food or cleaner residue may be between the
flame igniters and the burners.
The burners are wet.
The burner lids aren't correctly positioned.
Power failure
The burner parts aren't correctly positioned.
The openings of the burner are dirty.
Intermediate valves are closed.
If using a gas cylinder, make sure it's not empty. Replace gas cylinder.
Potential leak on connection of gas cylinder.
You haven't held the control knob long enough.
The openings of the burner are dirty.
FD-Nr.
Solution
Check in the fuse box whether the fuse has
opened.
The space between flame igniter and burner
must be clean.
Carefully dry the burner lids.
Check whether the lids are correctly positioned.
Light burner by hand.
Correctly position burner parts.
Clean openings of the burner.
Open the intermediate valves.
Check gas cylinder connection for leaks.
After the burner has ignited, continue pressing
the control knob for a few seconds. Press in
firmly.
Clean openings of the burner.
Please note that a visit by a customer support
technician in case of an operating error is not free,
even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
US
877 442 4436
toll-free
You can rely on the manufacturer's expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.