Troubleshooting - Chloride Power Protection ACTIVE Manuel Utilisateur

7 Troubleshooting

If, in spite of the high reliability of this unit, problems should occur, please check the following points before
contacting the responsible customer service representative:
- Is the mains voltage present at the UPS input?
- Is the input fuse defective or have circuit breakers tripped?
If you contact the responsible customer service representative, please have the following information ready:
- Unit information (model, product code/MLBF, serial number as per nameplate)
- An exact description of the problem (what loads are being operated, does the problem occur regularly or
sporadically, etc)
For description of the indicators mentioned below, please see chapter 4.2.
Problem
No indication
No alarm
(UPS switched off)
UPS Overload LED blinks/
buzzer beeps at intervals (or
LCD Display shows overload
message)
UPS in bypass
UPS Overload LED blinks/
buzzer beeps continuously
(or LCD Display shows
overload message)
Load is dropped
Battery Fault LED blinks/
buzzer beeps at intervals (or
LCD Display shows battery
fault message)
Battery Fault LED blinks/
buzzer sound long beep
about once every hour
Site Wiring Fault Detection
LED blinks, Site Wiring Fault
E/D LED is ON, buzzer
sounds continuously (or LCD
Display shows Site Wiring
Fault message)
UPS Fault LED illuminates,
buzzer beeps continuously
(or LCD Display shows fault
message)
Autonomy less than specifi ed
No communication between
UPS and PC
Possible Cause
Mains switch switched off
No mains voltage present
Input fuse blown or input
circuit breaker tripped
Overload warning: UPS is
overloaded
(Unit on Line Mode)
Overload fault: UPS is
overloaded
(Unit on Battery Mode)
A battery fault was detected
during the automatic battery
test
The battery is at end of
life, runtime on battery is
compromised
Phase reversal (line and
neutral) has been detected
on input power
UPS error
Overheating
The fuse switch of the battery
extensions is in the "OPEN"
position
Batteries are not fully
charged
Batteries are defective
Charging device is defective
Wrong serial connection cable
Interface on the PC is being
used by another process or
is defective
Interference on the data cable
Corrective Actions
Switch on mains switch
Have mains inspected by qualifi ed electrician
Replace with fuse of same type or switch on
circuit breaker. If the problem persists, contact the
responsible customer service representative
Check the power drawn by the equipment and
disconnect any short-circuited or non-priority devices
Check the power drawn by the equipment and
disconnect any short-circuited or non-priority devices
Re-start the UPS
Check that battery connector is properly seated
Replace the battery module
Reset alarm by pressing buttons 5 and 6 for 3
seconds (units with LED indicators)
Reset the alarm by pressing ESC button for 3
seconds (units with LCD Display)
Replace the battery module
Pull out mains plug and plug back in correctly
Contact the responsible customer service
representative
Decrease ambient temperature
Move the fuse switch to the "ON" position
Charge batteries and test backup time. If the
problem persists, contact the responsible customer
service representative
Contact the responsible customer service
representative
Contact the responsible customer service
representative
Check whether the correct cable has been used
Check whether other software/service is accessing
the interface on the PC; try selecting a different
serial interface
Lay cable differently/Re-install cabling
Chloride Active
UK
37