Limited Warranty; How To Obtain Warranty Service - hestan KRD Manuel D'utilisation Et D'entretien

LIMITED WARRANTY

WHAT THIS LIMITED WARRANTY COVERS: WHAT THIS LIMITED WARRANTY COVERS:
Hestan Commercial Corporation ("HCC") warrants to the original consumer purchaser of a Hestan
Indoor Cooking product (the "Product") from an HCC authorized dealer that the Product is free
EN
from defective materials or workmanship for a period of three (3) years from the date of original
retail purchase or closing date for new construction, whichever period is longer ("Limited Warranty
Period"). HCC agrees to repair or replace, at HCC's sole option, any part or component of the
Product that fails due to defective materials or workmanship during the Limited Warranty Period.
This Limited Warranty is not transferable and does not extend to anyone beyond the original
consumer purchaser ("Purchaser"). This Limited Warranty is valid only on Products that are (i)
purchased and received from an HCC authorized dealer, (ii) delivered after purchase to a consumer,
and (iii) continuously thereafter remain located, in the fifty United States, the District of Columbia
and Canada. Events that will void this warranty include purchasing or taking delivery in, or moving
Products to any location outside of, the fifty United States, the District of Columbia and Canada.
This Limited Warranty applies only to Products in non-commercial use and does not extend to
Products used in commercial applications.

HOW TO OBTAIN WARRANTY SERVICE:

HOW TO OBTAIN WARRANTY SERVICE:
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the
cost to make the Product reasonably accessible for service. Service is to be provided during normal
business hours of the authorized Hestan Commercial Service Provider. To the extent Purchaser
requests service outside of the normal business hours of the authorized Hestan Commercial Service
Provider, Purchaser will pay the difference between regular rates and overtime or premium rates.
Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest
authorized Hestan Commercial Service Provider overtime or premium rates. Purchaser is required
to pay all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan
Commercial Service Provider.
EXTENSIONS TO THREE YEAR LIMITED WARRANTY PERIOD:
In addition to the three-year limited warranty, the following components have extended warranty
coverage as specifically set forth below:
1. The Product's gas burners (excludes appearance), electric heating elements, blower motors
(ventilation hoods), electronic control boards, magnetron tubes and induction generators
(where applicable) are warranted to be free from defects in material and workmanship under
normal non-commercial use and service for a period of five (5) years of the original Purchaser.
This excludes surface corrosion, scratches, and discoloration which may occur during normal
use and is limited to replacement of the defective part(s), with the Purchaser paying all other
costs, including labor, shipping and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay for:
damage to or defects in any Product not purchased from an HCC authorized dealer; color variations
in color finishes or other cosmetic damage; failure or damage from abuse, misuse, accident, fire,
natural disaster, commercial use of the Product, or loss of electrical power or gas supply to the
Product; damage from alteration, improper installation, or improper operation of the Product;
damage from improper or unauthorized repair or replacement of any part or component of the
Product; damage from service by someone other than an authorized agent or representative of the
Hestan Commercial Service Network; normal wear and tear; damage from exposure of the Product
to a corrosive atmosphere containing chlorine, fluorine, or any other damaging chemicals; damage
resulting from the failure to provide normal care and maintenance to the Product; damage HCC
was not notified of within the Limited Warranty Period; and incidental and consequential damages
caused by any defective material or workmanship.
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