Parts List / Service - hestan KRD Manuel D'utilisation Et D'entretien

TROUBLESHOOTING GUIDE
SYMPTOM SYMPTOM
All other error codes displayed. Critical electronic malfunction.
EN
Oven Mode and/or Oven
Temperature backlight on or
blinking
ER01 - Pan temperature rise
not detected.
ER02 - Bluetooth connection
lost.
ER03 - Low battery
ER04 - Power loss during
cooking cycle.
ER05 - Ignition error.
ER06 - Contact service.
ER07 - Pan temperature fault.
ER08 - Failed to connect to
WiFi.
ER09 - Failed to connect to
update server.
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com. www.hestanhome.com.
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative, or
Hestan. Before you call, please have the model number and serial number information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
60
©2021 Hestan Commercial Corporation
(CONTINUED)
POSSIBLE CAUSE POSSIBLE CAUSE
Problem with controller or temperature sensing
SMART BURNER ONLY SMART BURNER ONLY
Pan not properly positioned on burner or pan was
removed.
Dead or low battery in Cue pan.
Fault in pan.
Low battery in Cue pan.
Main power to appliance was lost.
Burner could not be ignited after several re-
ignition attempts. Cooking cycle terminated.
Faulty igniter.
Faults not described elsewhere in this table will
result in this error code, and any cooking cycles
will be terminated.
Pan reports a fault during cooking cycle.
Wrong provisioning information was entered.
Your WiFi connection / network is disconnected.
Your WiFi connection / network is disconnected.
Wrong server address was entered.
Update server is not available.
SOLUTION SOLUTION
Attempt a reset at the breaker.
If error code persists, do not use oven;
call for service.
Turn both oven controls OFF. If
problem persists, call for service.
Rangetop can still be used.
Reposition pan.
Replace battery.
Replace pan.
Replace battery.
Restart your cooking cycle.
Clean burner ports / igniter.
Replace faulty igniter.
Call for service.
Replace battery.
Replace pan.
Redo the provisioning.
Check your WiFi connection /
network. Redo WiFi setup.
Check your WiFi connection /
network. Redo WiFi setup.
Check / Redo server address.
Attempt at a later time.