Repair; Troubleshooting; Lighting Checklist; Heating Checklist - HASE LHASAiQ Mode D'emploi

7.4 Repair

Even proper use of your stove will cause damage due to wear.
Have defective parts replaced by a professional.
You will find a list of spare parts and wear parts in
chapter 12.1 "Spare parts and wear parts".
Spare parts are available at your HASE authorised dealer.
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8 Troubleshooting

8.1 Lighting checklist

Problem Possible cause
Wood isn't lighting or very
Log too thick.
slow to light.
Wood too wet.
Air intake too low.
Wood too wet.
Wood is burning but has
Wood too thick.
not bright, yellow flames,
smoldering* goes out. Air intake too low.
Catalytic combustor
clogged.
Outside temperature
too high (transition
season).
Firebox glass sooty. Wood too wet.
Wood too thick.
Firebox door leaking.
Chimney
diameter too large.
*see glossary

8.2 Heating checklist

Problem Possible cause
Stove is not heating Not enough wood.
correctly. Wood too thick.
Unsuitable type of
wood.
Wood too wet.
Vents blocked or
clogged with ash.
Firebox door leaking.
Chimney airflow too
weak.
Too much wood.
The stove heat output is
too high.
Firebox door leaking.
Controller defective.
Chimney airflow too
strong.
Solution
Use a thinner log.
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Use drier wood.
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Check the combustion air
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supply.
Use drier wood.
9
Use a thinner log.
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Check the combustion air
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supply.
Clean catalytic combustor.
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Do not light a fire.
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Use drier wood.
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Use a thinner log.
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Check seal and replace if
necessary.
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Chimney design not suitable
(single-shell construction).
Contact HASE authorised
dealer.
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Calculate chimney.
Install draught booster or
smoke extractor.
Have the chimney extended.
Solution
Add logs.
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Use thinner logs.
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Use a different type of wood (
see
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chapter 3.1 "Approved fuels")
Use drier wood.
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Keep vents clear, remove ashes.
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Check seal and replace if
9
necessary.
Have a chimney sweep check
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the supply pressure.
Close all service accesses (flue
pipe clean-out port, chimney)
and check for leaks.
Observe the amount of fuel to
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add
(see chapter 6.4.5 "Adding fuel").
Contact HASE authorised
9
dealer.
Check the controller function.
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Consult a chimney sweep,
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if possible have a draught
limiter installed.
Contact HASE authorised
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dealer.