Troubleshooting Tips - GE PTAN9150MWW Manuel De L'utilisateur

Before you call for service...
TEMPERATURE
Wash temperature
is incorrect
(Review Temperature
in the "About the control
panel" section)
WATER
Water level seems low
Water fills and drains
at the same time
Too many suds
Water leaks
Water temperature
seems incorrect
Washer pauses during
wash cycle
Washer pauses during
spin cycle
Water does not fill when
lid is open
Water won't drain
Possible Causes
The washer is in a cold
rinse cycle
All the water in your
household water heater
has been used
Possible Causes
This is normal
Drain stand pipe is too low
Too much detergent
Type of detergent
Soft water
Using too much detergent
in washer
Type of detergent
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Constant water pressure
to the fill hoses at the
water source
Cooler water temperatures
provide improved energy
efficiency
Control is not set properly
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
This is normal
This is normal
This is normal
Drain hose is kinked or
improperly connected
Pump clogged or malfuction
What To Do
Temperature
• This is normal. The
to activate during a cold rinse cycle to improve the energy
efficiency of your washer.
• Wait until the water in the water heater is heated to the
correct temperature.
What To Do
• Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
• The drain stand pipe must be above 30".
• Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
• Switch to HE detergent.
• Try less detergent.
• Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
• Switch to HE detergent.
• Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber.
• Tighten hoses at the faucets and turn the water off after
each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
• New laundry detergents have been formulated to work
with cooler water temperatures without affecting wash
performance.
• Check water temperature control and adjust.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
• Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
• The washer alternates between agitate and
soak during these cycles to get your clothes cleaner with
less wear.
• The washer may pause during the spin cycle to remove
soapy water more efficiently.
Washer ramps up to final spin speed in multiple stages to
•
optimize load balancing
• The lid must be closed for the washer to operate. The washer
will not fill with the lid opened.
• Straighten drain hose and make sure washer is not sitting on it
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
• Verify if the display shows an E2 code. If so, please call for service.

Troubleshooting Tips

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