Troubleshooting Chart - Thermador Professional Série Guide D'utilisation Et D'entretien

Troubleshooting Chart

Oven Problem
Oven door is locked and will not open, even after
cooling.
Oven is not heating.
Operations with steam or descaling do not start or do
not continue.
After switching on an operating mode, a message is
shown on the display that indicates that the
temperature is too high.
The appliance prompts you to rinse.
Oven temperature is too hot or too cold.
Oven light is not working properly.
Oven light does not turn off.
Cannot remove lens cover on light.
Clock and timer are not working properly.
"E" and a number appears in display and control
beeps.
With a new oven there is a strong odor when oven is
turned on.
Control does not react when a key is touched.
Fan is running during modes that do not use
convection.
Warm air or steam escapes from oven vent.
Cooling fan runs even when the oven is turned off.
Oven door closes faster/slower than normal.
The appliance prompts you to descale without the
counter appearing beforehand.
The "Fill water tank" message appears even though
the water tank is full.
When cooking with steam, a lot of steam is produced. The appliance is being automatically calibrated and is a
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Possible Causes and Suggested Solutions
Turn the oven off at the circuit breaker and wait five minutes.
Turn breaker back on. The oven should reset itself and will be
operable.
Check circuit breaker or fuse box to your house. Make sure
there is proper electrical power to the oven. Be sure oven
temperature has been selected.
The water tank is empty or operations are locked due to the
descaling process. Fill the water tank and continue the
descaling process.
The appliance has not cooled sufficiently. Allow the appliance
to cool and switch the operating mode on again.
The power supply has been disconnected or the appliance
has been switched off during the descaling process. Once
the appliance is switched on again, rinse it twice.
The oven thermostat needs adjustment. See "Oven
Temperature Offset" under "Adjust Basic Settings".
Call Customer Service.
Check for obstruction in oven door. Check to see if hinge is
bent.
There may be soil build-up around the lens cover. Wipe lens
cover area with a clean dry towel prior to attempting to
remove the lens cover.
Make sure there is electrical power to oven.
This is a fault code. Follow the instructions in the display. If
the code remains or there are no instructions in the display,
press INFO to display more information (if applicable) and to
turn off the beep. If the code is still displayed, write down the
fault code number, turn off the oven, and call Service.
This is normal with a new oven and will disappear after a few
uses.
Be sure that pad is clean. Touch the center of the touchpad.
Use the flat part of your finger.
On some models, the convection fan runs while the oven is
preheating for the bake mode. This is normal.
It is normal to see or feel steam or warm air escaping from
the oven vent. Do not block the vent.
This is normal. The cooling fan will continue to run, even after
the oven has been turned off, until the oven has cooled
sufficiently.
The soft-close door hinges contain a damping fluid that is
affected by temperature. If the oven is in a cold environment,
the door will close slower than it will in a warmer environment.
A warmer than normal environment, such as when cooking,
may cause the door to close slightly faster.
The set water hardness range is too low. Check the set water
hardness range and adjust if necessary. Carry out descaling.
Check that the water tank is fully pushed in to place. The tank
could also possibly be damaged from being dropped. Due to
impact, components inside the water tank have come loose
and the tank is leaking. If the message still appears and
neither of these problems are the issue, it may need a new
sensor. Call Customer Service.
normal occurance.